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Cannot delete multiple responses
- peterx
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8 years 9 months ago #122747
by peterx
Cannot delete multiple responses was created by peterx
Hi,
I've recently upgraded LS to v. 2.06+ Build 150629 from 2.05.
When I go to the Display responses screen, select several responses and try to delete them with the "Delete selected row" button and confirm I receive the following error "error Status: 'Internal Server Error'. Error code: 500" in the dialog screen.
Nothing happens, but when I refresh the page, I see that the first response has been deleted.
It is almost the same when I try to delete a single response using its button - I do not receive an error, but nothing happens - the response remains on the screen (before it would just disappear). When I refresh the page, the response is no longer there.
What could be the problem?
I've recently upgraded LS to v. 2.06+ Build 150629 from 2.05.
When I go to the Display responses screen, select several responses and try to delete them with the "Delete selected row" button and confirm I receive the following error "error Status: 'Internal Server Error'. Error code: 500" in the dialog screen.
Nothing happens, but when I refresh the page, I see that the first response has been deleted.
It is almost the same when I try to delete a single response using its button - I do not receive an error, but nothing happens - the response remains on the screen (before it would just disappear). When I refresh the page, the response is no longer there.
What could be the problem?
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- DenisChenu
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8 years 9 months ago #122800
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
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Replied by DenisChenu on topic Cannot delete multiple responses
Hi,
Could you clean you JS cache at the browse screen ?
If it's already done : maybe you can report the bug.
Denis
Could you clean you JS cache at the browse screen ?
If it's already done : maybe you can report the bug.
Denis
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8 years 9 months ago - 8 years 9 months ago #122810
by peterx
Replied by peterx on topic Cannot delete multiple responses
Hi, DenisChenu,
Thank you for your assistance!
Unfortunately, the suggestion didn't work. I had cleared the cache after the update, but now I tried again at the browse screen. I've tried a different browser and even a different PC - the problem remained.
I have another installation of LS - I've updated it to 150629 and imported a survey from the problematic instance. There I can delete multiple response without a problem.
Could it be something with the database (a have hundreds of surveys on the first LS website, while on the second they are less than 30)?
All the best,
Petar
Thank you for your assistance!
Unfortunately, the suggestion didn't work. I had cleared the cache after the update, but now I tried again at the browse screen. I've tried a different browser and even a different PC - the problem remained.
I have another installation of LS - I've updated it to 150629 and imported a survey from the problematic instance. There I can delete multiple response without a problem.
Could it be something with the database (a have hundreds of surveys on the first LS website, while on the second they are less than 30)?
All the best,
Petar
Last edit: 8 years 9 months ago by peterx.
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8 years 9 months ago #122812
by DenisChenu
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Replied by DenisChenu on topic Cannot delete multiple responses
Hi,
Maybe something with "upload" files or with timing table enabled.
Maybe something with "upload" files or with timing table enabled.
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- peterx
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8 years 9 months ago #122813
by peterx
Replied by peterx on topic Cannot delete multiple responses
Hi,
Is there a way I can identify the problem?
Is there a way I can identify the problem?
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8 years 9 months ago #122816
by DenisChenu
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Replied by DenisChenu on topic Cannot delete multiple responses
Try the fix here :
github.com/LimeSurvey/LimeSurvey/commit/...9a9464b47102ca0f4f7d
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8 years 9 months ago #122821
by peterx
Replied by peterx on topic Cannot delete multiple responses
Still the same .
Firstly, I made only the required changes in the three files. I uploaded them and cleared the cache.
It didn't work.
Than I downloaded the whole files from github and tried again to no avail.
Firstly, I made only the required changes in the three files. I uploaded them and cleared the cache.
It didn't work.
Than I downloaded the whole files from github and tried again to no avail.
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8 years 9 months ago #122969
by DenisChenu
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Replied by DenisChenu on topic Cannot delete multiple responses
Hi,
1st : set debug mode to 2.
2nd : open the javascript console of your browser
3rd: look at console for any error.
1st : set debug mode to 2.
2nd : open the javascript console of your browser
3rd: look at console for any error.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
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8 years 8 months ago #122980
by peterx
Replied by peterx on topic Cannot delete multiple responses
Hi,
The javascript console shows the following errors:
"TypeError: can't access dead object Enroller.js:65:7"
"Handler function threw an exception: [Exception... "Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsIWebProgress.DOMWindow]" nsresult: "0x80004002 (NS_NOINTERFACE)" location: "JS frame :: resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js :: TabActor.prototype._docShellsToWindows/< :: line 1066" data: no]
Stack: TabActor.prototype._docShellsToWindows/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js:1066:11
TabActor.prototype._docShellsToWindows@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js:1063:1
TabActor.prototype._notifyDocShellsUpdate@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js:1089:19
TabActor.prototype._onDocShellCreated/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js:1041:7
makeInfallible/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/DevToolsUtils.js:82:14
Line: 1066, column: 0 DevToolsUtils.js:58:0"
The javascript console shows the following errors:
"TypeError: can't access dead object Enroller.js:65:7"
"Handler function threw an exception: [Exception... "Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsIWebProgress.DOMWindow]" nsresult: "0x80004002 (NS_NOINTERFACE)" location: "JS frame :: resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js :: TabActor.prototype._docShellsToWindows/< :: line 1066" data: no]
Stack: TabActor.prototype._docShellsToWindows/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js:1066:11
TabActor.prototype._docShellsToWindows@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js:1063:1
TabActor.prototype._notifyDocShellsUpdate@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js:1089:19
TabActor.prototype._onDocShellCreated/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js:1041:7
makeInfallible/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/DevToolsUtils.js:82:14
Line: 1066, column: 0 DevToolsUtils.js:58:0"
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8 years 8 months ago #123004
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
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Replied by DenisChenu on topic Cannot delete multiple responses
We never have Enroller.js in LimeSurvey : maybe someting added elsewhere.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.