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bug: answer export fails in IExplorer

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5 years 1 month ago #71654 by bebs
Hello,
I spotted an obscure error and don't know how to track it down:

The export the completed answers of my survey (from
http://**host**/limesurvey2/admin/admin.php?action=exportresults&sid=63874) works fine in Firefox but generates an error when I call it from Internet Explorer.

the generated error: <b>Fatal error</b>: Allowed memory size of 16777216 bytes exhausted (tried to allocate 16 bytes) in <b>/var/www/limesurvey2/classes/php-gettext/gettext.php</b> on line <b>88</b><br /

It does not seem to be a memory error, as using another browser solves the issue, but I need it to work under Internet Explorer too.

enabling debug=1 in config.php gave no error message of any kind in the apache log. Where should I look?

any pointer is welcome, thanks.

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5 years 1 month ago #71684 by Mazi
Did you try raising the memory limit? Different browser might need different ressources?!


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 1 month ago #71688 by bebs
pushing the memory limit to 32M did solve the issue (for exporting answers of a questionnaire of 197 questions).

thanks for the hint.

I don't get why different browser/OS would require different server resources for the same back-end (export) call, as the operations involved (build + run query, file creation,...) seem the same at first sight, but that fixed it anyway.

thanks again!

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5 years 1 month ago #71722 by Mazi
You're welcome :-)

If our hints have been helpful and you enjoy limesurvey please consider a donation to the team .
We do all this in our free time and you don't have to pay a penny for this software.

Without your help we can't keep this project alive.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 1 month ago #72158 by bebs
sure! and thanks very much.

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5 years 1 month ago #72207 by Mazi
Thanks!


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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