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TOPIC: Hanging issue when clicking submit at end of survey

Hanging issue when clicking submit at end of survey 5 years 3 months ago #55791

  • jeepdc1
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I have a survey and when at the end of the survey you click "submit" the browser hangs.

Here are the facts.
- This survey worked fine on another server.
- Another survey on the same server works fine.
- Limesurvey version 1.90+ Build 9642
- Apache/2.2.3
- php-5.1.6-3
- mysql-server-5.0.22-2.1

The survey link: www.creatinghealthypeople.com/surveys/in...hp?sid=44669&lang=en
- Answer no at the participation question which will get you to the end of the survey.
- I expect the end message to appear, but it does not

Thanks for any help you can provide. I can upload the survey if required.
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #55792

  • holch
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Is there anything in the field "End URL:" on the general settings?
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #55793

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Yes, I had a link to a local thank you page but for troubleshooting I changed it to google. Below is a cut and paste from the survey setting.

www.google.com
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #55794

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What happens if you take the end url out?

Does the other survey on this server (the one that is running just fine) have a end url?
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #55795

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I took out the end url and url description and the problem remains.

The other survey has an end url and url description.

Thank you for trying to help.
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #55835

  • Mazi
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1. By "take out the end URL" do you mean you also disabled the "auto load end URL" feature?

2. Do you use any Javascript at the last page(s)?

3. Can you attach your survey for testing?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #55875

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I did not disable the end URL feature. I will look up how to do this and re-test.

I did have a Javascript redirect on one of the last pages but have taken this out for troubleshooting.

I have attached the survey.


I plan on using tokens. There are some conditions which use token fields in the condition. It was not working with tokens enabled. Tokens is currently disabled. Perhaps this could cause other problems because some question conditions use an additional attribute. However, the problem was present with tokens enabled and the additional attribute in the token table.
Last Edit: 5 years 3 months ago by jeepdc1. Reason: trying to attach file-what's wrong with me?
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #55877

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The file will not attach. The error states it is too large. The file is only 354K. Any suggestions?
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #55889

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The "Automatically load URL when survey complete?" setting under Presentation and Navigation is set to "No".
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #55891

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I've put the limesurvey file on ftp://creatinghealthypeople.com/. Traverse to the pub directory and the file is there.
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #55895

  • Mazi
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When NOT using the end URL feature AND having removed any javascript, the submit should work fine.
Please switch on debug mode by adding the following line to your config.php file:
$debug = '1';

Are there any additional errors reported on top of the page when pressing the submit button?

Also check your servers error log, is there anything unusual? The error code (probably 500) might be interesting as well.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #55900

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I've had the debug set to 1 for a while but no additional errors are reported at the top of the page.

I'm reviewing the logs now but I'm not seeing anything.

I also notice the same issue exists sometimes when using the "Execute this survey" link from the admin page (admin.php).

Thank you.
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #55993

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I never did figure out this problem. I switched to another VPS and everything is running fine.
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #56000

  • Mazi
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These server configuration problems are always hard to track. There are several PHP extensions like suhosin or mod_security which might cause problems.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Hanging issue when clicking submit at end of survey 5 years 3 months ago #56076

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Thanks for your assistance. There was several things I did not like about the VPS so I scrapped it for another and everything is work well.
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