Survey users cannot upload files

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3 weeks 7 hours ago #195622 by cauhlins
Hello all,


I recently created a survey that works fine. However, the upload questions gets stuck whenever the user tries to upload. I can neither select file nor close the upload window.

I always have to refresh the page before I can answer subsequent questions.

How do I resolve this, please?

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2 weeks 6 days ago #195644 by DenisChenu
Limesurvey version and build number.
Theme used

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2 weeks 6 days ago - 2 weeks 6 days ago #195655 by cauhlins
The version is 4.1.9+200311

Theme used is an extended version of bootswatch
Last edit: 2 weeks 6 days ago by cauhlins.

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2 weeks 6 days ago #195657 by DenisChenu
Please : update, i think it's reported and fixed in current 4.X version.

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2 weeks 6 days ago - 2 weeks 6 days ago #195661 by cauhlins
The latest version is 4.1.11 and mine is version 4.1.9. However, the issue still persists on my end.

Don't know if the fact that the survey is hosted on WordPress is an issue.

Here is a test link: www.csr-in-action.org/survey/index.php/224454
Last edit: 2 weeks 6 days ago by cauhlins.

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2 weeks 6 days ago - 2 weeks 6 days ago #195675 by DenisChenu
Seems you use an outdated theme (i see ajax information, and ajax is totally removed now)?
Can you check with default one

And please : only one question upload for testing.

And i can tell you it work : my test link

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Last edit: 2 weeks 6 days ago by DenisChenu.

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2 weeks 6 days ago - 2 weeks 6 days ago #195677 by cauhlins
Thanks @DenisChenu and apologies for the long questions.

I did run the survey with a default theme - bootswatch - and nothing changed.

I'd try to run the update again using the ComfortUpdate.
Last edit: 2 weeks 6 days ago by cauhlins.

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2 weeks 6 days ago #195678 by DenisChenu
Can you create a survey with only one upload question

Can you activate debug mode

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
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2 weeks 6 days ago - 2 weeks 6 days ago #195679 by cauhlins
Hello @DenisChenu,

Here's the link to the sample survey: www.csr-in-action.org/survey/index.php/573265?lang=en

I have noticed that the upload question seems to work when I have just one upload question per page. The moment I add multiple upload questions, they all don't seem to work. The issue that prevents users from moving to the next page persists.


Also, I did look through the Demo you sent and I noticed a Demo, the List (drop-down menu) , and would love to know how you created the question: List (drop-down menu) with category separator (and category).

Would love to learn that cos that's a feature I require for my survey.

Thanks for your help.
Last edit: 2 weeks 6 days ago by cauhlins.

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2 weeks 6 days ago #195680 by DenisChenu
my test use always free (like a speach) tool and code.

gitlab.com/SondagesPro/SurveyThemes/skelvanilla for template
Category separator : included in LS core : manual.limesurvey.org/Question_type_-_Li...ategory_separator.29

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
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2 weeks 6 days ago #195681 by DenisChenu

cauhlins wrote: I have noticed that the upload question seems to work when I have just one upload question per page. The moment I add multiple upload questions, they all don't seem to work. The issue that prevents users from moving to the next page persists.

Can you create a mantis issue about this issue ?

Then we can check and maybe fix it.

Remind to put the exported broken survey (the light one)

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2 weeks 6 days ago #195684 by cauhlins

DenisChenu wrote: my test use always free (like a speach) tool and code.

gitlab.com/SondagesPro/SurveyThemes/skelvanilla for template
Category separator : included in LS core : manual.limesurvey.org/Question_type_-_Li...ategory_separator.29



Thank you for this.

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2 weeks 3 days ago #195761 by cauhlins
Hello @DenisChenu

How do I go about raising the issue on Mantis?

I'm yet to figure out how that is done.

Would appreciate your help. Thanks

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2 weeks 2 days ago #195769 by DenisChenu

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
An error happen ? Before make a new topic : remind the Debug mode .

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2 weeks 2 days ago #195773 by cauhlins
I've raised the issue as advised. bugs.limesurvey.org/view.php?id=16026


Hopefully this is resolved soon.

Thank you for help.
The following user(s) said Thank You: DenisChenu

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