404 error for some users

3 years 7 months ago #121995 by perryworld

We have a survey at surveys.online-communities.org/index.php/869481/lang-en and some of our clients are encountering a 404 error although others are able to complete the survey without any issues.
We asked our ISP to check the settings in PHP.ini and this is the setup

suhosin.request.max_vars = 3000
suhosin.post.max_vars = 3000
max_input_vars = 5000

Is there anything else they need to check to solve this issue?

Many Thanks

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