Number of full responses greater than the number of completed surveys

More
3 years 1 month ago #112629 by minerj
minerj created the topic: Number of full responses greater than the number of completed surveys
We have just completed a tokenized, closed access, anonymized surveey. When I look at the statistics summary I see that the number of full respones is 88 while the number of completed surveys is 85. Can someone please explain how this happens?

Any help greatly appreciated.

Please Log in to join the conversation.

More
3 years 1 month ago #112672 by minerj
minerj replied the topic: Number of full responses greater than the number of completed surveys
Futher to the above:
  1. Edit Survey Settings / Tokens / Allow multiple responses or update responses with one token? was set to NO
  2. I checked the "Uses Left" for each token and the value is 1 or 0 - no negative values

Please Log in to join the conversation.

More
3 years 1 month ago - 3 years 1 month ago #112673 by Dmatkov
Dmatkov replied the topic: Number of full responses greater than the number of completed surveys
Similar issue - with a twist

Closed anonymous survey in progress. Question 1 gives only two choices available - agree or disagree. Mandatory. Question two is a comment box, not mandatory. Users may edit / update their responses until expire date.

34 users were issued tokens.

Checked Stats. 30 completed responses appear. 17 agree / 13 disagree

So far so good. Then I check tokens, expecting to see that only 4 tokens remain as there are 30 completed responses

Checked tokens to find this:

Total records in this token table 34
Total with no unique Token 0
Total invitations sent 34
Total opted out 0
Total surveys completed. 24

Token Table shows 10 users have not yet used their token.

Can anyone explain why the completed responses (30) and number of remaining tokens (10) exceeds the total number of tokens (34) issued.
Last Edit: 3 years 1 month ago by Dmatkov.

Please Log in to join the conversation.

Start now!

Just create your account and start using Limesurvey today.

Register now