what will happen if user disconnect internet during survey?

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3 years 10 months ago #100238 by limesun
limesun created the topic: what will happen if user disconnect internet during survey?
internet disconnection,or browser broken
suppose user is doing question 17, once they back to the survey, LS will lead user to the question 17?

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3 years 10 months ago - 3 years 10 months ago #100279 by jonsen
jonsen replied the topic: what will happen if user disconnect internet during survey?
Please try to read up on questions before asking them. This is one you could have figured out yourself...

Please read:

manual.limesurvey.org/Creating_a_new_survey#Tokens
--> Enable token-based response persistence

If you don't use this function, e.g in an anonymous survey (where it is not available), the participant will begin a new survey. The old results will make an "incomplete" response in your data.

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Jonsen
Last Edit: 3 years 10 months ago by jonsen.

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3 years 10 months ago #100286 by limesun
limesun replied the topic: what will happen if user disconnect internet during survey?
attached pls find the setting. nomynous user can continue the survey.
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3 years 10 months ago #100287 by jonsen
jonsen replied the topic: what will happen if user disconnect internet during survey?
The option in your screenshot only works if the person klicks on "resume later", but not if the internet connection is lost for a longer time or the cookie became invalid (e.g. after waiting for too long).

In anonymous surveys, it is not possible to continue a survey as there is no way to know if the same user is taking the survey - that is what the information in the cookie is for.

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Jonsen

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