content inside email template suddenly disappear

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4 years 2 months ago #100063 by bctlimesetup
bctlimesetup created the topic: content inside email template suddenly disappear
Suddenly when i modifying the Email templates, all the text suddenly disappeared
do you guys have happened before?

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3 years 11 months ago #102872 by ddzida
ddzida replied the topic: content inside email template suddenly disappear
The same happened to me today... while configuring next email template in other language suddenly all the template content disappeared. Anyone has any idea why and if there is any possibility to retrieve the content back?

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3 years 6 months ago #109405 by SuecoMarcus
SuecoMarcus replied the topic: content inside email template suddenly disappear
I have exactly the same problem.

Suddenly, all the content in these templates disappeared:
  • Invitation
  • Reminder
  • Confirmation
  • Registration
  • Basic admin notification
  • Detailed admin notification

Because of this, the system stopped sending messages.

How could this happen?

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1 year 8 months ago #133374 by andersonelias
andersonelias replied the topic: content inside email template suddenly disappear
it also happens to me. Is there a solution ?

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1 year 8 months ago #133394 by tpartner
tpartner replied the topic: content inside email template suddenly disappear
Please provide more details. What LimeSurvey version? Were the email templates correct before? Does the problem occur in all languages? What did you do? Did you update anything?

Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

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1 year 8 months ago #133396 by andersonelias
andersonelias replied the topic: content inside email template suddenly disappear
Hi tpartner,

Details:
- Limesurvey Version 2.05+ Build 141020
- The email templates were correct
- The problem (until now) occur in 1 multi languages survey
- After trying to save the changes in the email templates all the text(html) for every language disappeared. Text editor / source code was empty. If you try to inspect the html source code (chrome-inspect element function) you can see the standard text for email invitation, reminder, confirmation, etc. are there.
But 1. The text is not visible in text editor and 2. I didn't click the "reset"-button (100% sure), so why the standard text is displayed there instead of my html email template.
- I didn't update anything.

Thanks for the help.

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1 year 8 months ago #133398 by tpartner
tpartner replied the topic: content inside email template suddenly disappear
All of these reports seem to be from 2.05 so, perhaps a but that has since been fixed. Please update to the latest version of 2.05 or even better the latest version of 2.06 and retest.

Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

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1 year 8 months ago #133400 by andersonelias
andersonelias replied the topic: content inside email template suddenly disappear
Hallo tpartner,

Thank you for the quick response. I will definitely test it.

Thanks

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