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TOPIC: Internet Explorer Issue

Internet Explorer Issue 3 years 8 months ago #90032

  • NkemIku
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Hi,
When I am pretesting my survey on Internet Explorer the formatting seems to be off. Some pages have the text and logos appearing off the page. But this is not the case when I use FireFox or Chrome.

I did not change any of the browser settings when I was customizing my template.

Is this only a problem because I am yet to activate my survey and will it go away once the survey is activated?

Thanks,
Nkem.
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Internet Explorer Issue 3 years 8 months ago #90034

  • holch
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If it is a problem with your template you can test easily: what happens when you open your survey in the non modified default template?
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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Internet Explorer Issue 3 years 8 months ago #90035

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Hi when I open my survey with a non modified bluengrey template, my logo is shifted even further off the page. But this only occurs when I use Internet Explorer. I do not want to make any changes that will affect how my participants using FireFox or Chrome may use it.

I think I will have to shift the logo to be left justified. This is strange because I have 2 logos using the same customized template but only one survey is having this formatting issues.
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Internet Explorer Issue 3 years 8 months ago #90037

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If it includes your logo, then it is already modified, isn't it?

Could you try it without a customization at all?
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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Internet Explorer Issue 3 years 8 months ago #90067

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my logo in the survey was inserted into the body of the welcome message, so it is not customized. I should say my image, not logo, is still shifted to the right.
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Internet Explorer Issue 3 years 8 months ago #90070

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Ahhh, ok, this is a totally different issue then.

So you say that for another survey and another image this is totally fine?

Have you tried to delete the image and insert it again?
How did you insert the image anyway?
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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Internet Explorer Issue 3 years 8 months ago #90071

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I didnt try to delete and then insert the image again, I will try that. I inserted it using the image insertion method LimeSurvey has. I uploaded it through the URL function. I will try deleting the image and inserting it again. That being said, the banner where the survey title is located appears shorter on the right side.

I will try creating a new template with the same features, that might work as LimeSurvey can be tricky at times. I thought it had something to do with Internet Explorer as this problem is only apparent when I administer the survey using this internet browser.
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Internet Explorer Issue 3 years 8 months ago #90076

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It probably has something to do with the Internet Explorer and the HTML/CSS code used to insert it.

As there is no way to see the problem and look at the source code this is a lot of guesswork.
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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Internet Explorer Issue 3 years 8 months ago #90084

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If i send you the link to my survey and you look at it using internet explorer, can you tell me where to go from there?
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Internet Explorer Issue 3 years 8 months ago #90090

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I think I may have figured it out. The latest version of IE is 9, and in the template, for the survey, the IE version only ranges from 6 to 8, so if I add this

<meta http-equiv="content-type" content="text/html; charset=UTF-8" />
<title>{SURVEYNAME}</title>
<meta name="generator" content="LimeSurvey www.limesurvey.org" />

<!-- The following line includes template.css and if an RTL-language is used template-rtl.css -->
{TEMPLATECSS}

<!--[if lte IE 6]>
<link rel="stylesheet" type="text/css" href="{TEMPLATEURL}ie_fix_6.css" />
<![endif]-->
<!--[if IE 7]>
<link rel="stylesheet" type="text/css" href="{TEMPLATEURL}ie_fix_7.css" />
<![endif]-->
<!--[if IE 8]>
<link rel="stylesheet" type="text/css" href="{TEMPLATEURL}ie_fix_8.css" />
<![endif]-->
<!--[if lte IE 9]>
<link rel="stylesheet" type="text/css" href="{TEMPLATEURL}ie_fix_9.css" />
<![endif]-->


It might fix the problem.
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Internet Explorer Issue 3 years 8 months ago #90093

  • tpartner
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Nkem, that in itself will not fix the problem. That is just a conditional inclusion of another stylesheet.

It says "if the browser is IE and less than version 9, then include the ie_fix_9.css file".

If you have not created an "ie_fix_9.css" file, nothing will happen, and if you did, it will only affect IE6/7/8.

If you want to affect all IE, then create a file called ie_fix.css in your template directory, add some styles to it and use:
<!--[if IE]>
<link rel="stylesheet" type="text/css" href="{TEMPLATEURL}ie_fix.css" />
<![endif]-->

Having said that, if you can activate sample surveys, we may be able to solve the problem without including any more stylesheets.
Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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Internet Explorer Issue 3 years 8 months ago #90095

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Hi,

Here is the link to my active survey.

survey.med.utoronto.ca/index.php?sid=84555&lang=en

Thanks!

Does this file I create go in the css or just in the startpage.pstpl?
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Internet Explorer Issue 3 years 8 months ago #90097

  • tpartner
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Hmm...I don't see any problem in IE7/8/9. Can you give us a screenshot of the issue?
Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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Internet Explorer Issue 3 years 8 months ago #90098

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Hi,

On my computer it is a little better, but if you notice, the blue banner on the top doesnt go all the way to the right like is should. Also a colleague of my tested it and she said that- "The text runs onto the light blue border down the right side-(this is distracting)"

I have attached a screen shot of the page.
screenshot.doc


Thanks for your help again.
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Internet Explorer Issue 3 years 8 months ago #90099

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I can't see the screenshot.
Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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