Check out the LimeSurvey source code on GitHub!

token fields not populating in reminder email

4 years 11 months ago #76401 by nrichster123
Tried searching for this but was unable to locate anything on the subject. The reminder email template does not seem to be accepting the token fields and default survey fields that were inserted in the text. The same formatting was used in the invitation email with no issues. I've attached a screen shot of the email that's received by the addressee. Any guideance would be appreciated. I am using version 1.92.


Please Log in to join the conversation.

4 years 11 months ago #76405 by nrichster123
Okay. I just dicovered what seems to be the problem, though I do not know how to fix it. When sending a reminder email, the brackets surrounding the include field names in the template disappear but the field names are still present. This seems to be contained to the reminder emails only. Any suggestions on what might be causing the problem and how I could repair it? We are trying to launch our survey right away.


Please Log in to join the conversation.

4 years 11 months ago #76453 by Steve01

perhaps it will help to write the token fields like {FIRSTNAME} in HTML view and then save the template.

For me it looks like the ExpressionManager tries to handle the token fields. Perhaps it's a EM related bug, you can create a new issue at so a LimeSurvey developer can have a look at it. It would be nice if you can reproduce your problem, I tried it myself but didn't encounter the mentioned problem.

Mit freundlichen Grüßen/Best regards,

Stefan Gohlke
LimeSurvey Team

Please Log in to join the conversation.

4 years 11 months ago #76457 by DenisChenu

Yep, maybe you discover a bug .

But, anyway,
- Try with {TOKEN:FIRSTNAME} and with {FIRSTNAME}
- Deactivate the HTML editor ( in your personnal settings) can be a great solution too.


Please test if the problem still exists at the latest release . If so please open a ticket at the Bugtracker and...

  1. Give as much information as possible
  2. Attach your survey. You can mark your ticket "private" so that only the developers will be able to take a look at it.
  3. Provide step-by-step instructions how to reproduce the problem.
  4. If possible/helpful please provide screenshots

Afterwards please post the link to the Bugtracker so we can follow the progress.


Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).

Please Log in to join the conversation.

Imprint                   Privacy policy         General Terms & Conditions         Revocation information and revocation form