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5 years 2 weeks ago #73329 by wedwards
When I try to use a survey, after the first question I get a message that the session has expired. I have set up a test survey at www.ridingclinic.com to see the error. I installed the software using simplescripts.

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5 years 2 weeks ago #73343 by DenisChenu

wedwards wrote: ...
I installed the software using simplescripts.

I think you had to contact simlplescript support.

Or do yourself the installation .

We can(t help for simplescript functionnality

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).

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5 years 2 weeks ago #73357 by Mazi
1. Which Limesurvey version do you use?

2. Can you login at the admin backend without problems?

3. Check if the path set for the session.save_path setting at the php.ini file of your server configuration exists and is writeable.

4. Please upload a phpinfo file so we can take a look at your server configuration. Just put the following code into a file named phpinfo.php and upload it to your webserver:
< ?php phpinfo(); ? >
(Delete the spaces next to </> when copying the code.)
After uploading please post the link to the file.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 2 weeks ago #73385 by wedwards

Mazi wrote: 1. Which Limesurvey version do you use?

1.91+ build 10060

2. Can you login at the admin backend without problems?

The backend works fine. I was able to create a survey and test each section, but when I try to test the whole survey and go between sections it fails

3. Check if the path set for the session.save_path setting at the php.ini file of your server configuration exists and is writeable.

I set it to world writeable and it still fails

4. Please upload a phpinfo file so we can take a look at your server configuration. Just put the following code into a file named phpinfo.php and upload it to your webserver:

< ?php phpinfo(); ? >
(Delete the spaces next to </> when copying the code.)
After uploading please post the link to the file.


Done. www.ridingclinic.com/phpinfo.php

Thanks for looking into this

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5 years 2 weeks ago #73396 by Mazi
You are running the "suhosin" security module on your server which might cause such a problem when passing a certain amount of data to the enxt (survey) page.
There are some forum topics about working suhosin configurations and there is also some information available at docs.limesurvey.org/Installation+FAQ&str...on_has_expired_quot_


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 2 weeks ago #73681 by wedwards
I tried the solutions provided and it still didn't work, so I had to find another program, as I didn't have a lot of time to get this working. I will try again later as it looks like a very feature rich program that I could use in the future. Thanks for the help anyway

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5 years 2 weeks ago #73759 by Mazi
This is definitely a problem with the server configuration.

for further testing you can use our online Demo which always runs the latest Limesurvey version.
Username: admin
Password: test

Alternatively to hosting Limesurvey on your own, have a look at www.LimeService.com


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

Please Log in to join the conversation.

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