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Blank emails after survey activated and invitations sent

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5 years 3 months ago #69472 by ricardo01
Hello,

I activated a survey and sent out an invitation. But now my email inbox is full with emails from the administrator (who happens to be me). The emails are just blank emails. No information, notification, or error displayed. Has anybody experienced this before?

ricardo

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5 years 3 months ago #69500 by Mazi
1. Which Limesurvey version do you use?

2. Are there any texts at the email templates?

3. Did you just update your Limesurvey system?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 3 months ago #69519 by ricardo01
I'm using Version 1.91+ Build 11232

there is text in the Invitation, Reminder,Confirmation,Registration email templates.

Basic admin notification and Detailed admin notification don't have any text.

I haven't updated to the last version because it fails at step 3

rg

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5 years 3 months ago #69521 by Mazi
I have never seen such an error before.

You mentioned that the update fails on step 3. Did you do a manual update instead or roll back the changes? Otherwise I would suppose that the problem might be connected to your update problems!?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 3 months ago #69528 by ricardo01
I was using comfort update.

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5 years 3 months ago #69553 by Mazi
Please try a manual update if the comfort update failed: docs.limesurvey.org/tiki-index.php?page=...m+a+previous+version


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

Please Log in to join the conversation.

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