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Survey resets after second question group (Test mode)

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5 years 5 months ago #65777 by IT_Services
Hi,

we created a survey with following settings:

1 question group with 5 questions
after that 11 question groups with 15 questions each
all questions of group at one page

Then we startet a test and submitted the first question group, the second and when we click "Next" then, the survey will be reset and we are at the beginning of the survey (first question group).

I tried to increase the allocated memory for these all limesurvey php scripts - without success
What else can I do?

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5 years 5 months ago #65809 by Mazi
1. Which Limesurvey-Version do you use?

2. Do you use conditions?

3. Please switch on debug mode by adding the following line to your config.php file:
$debug = '1';

Are there any additional errors reported on top of the page?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 5 months ago #65815 by IT_Services
Hi Mazi,

thanks for your response!

1. We use Version 1.91+ Build 10951
2. Yes, conditions are used. Apart from question group 1 each question of the other groups beginning at question no. 2 has a condition. (If first question of group = Yes then show question XXXX)
3. No (additional) errors in debug mode

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5 years 5 months ago #65837 by Mazi
Sounds like a condition problem. Please check your conditions.

You can also create a copy of this survey and while copying do NOT copy the conditions as well but set them up from scratch carefuly step by step for testing.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 5 months ago - 5 years 5 months ago #66283 by IT_Services
The <a href=' docs.limesurvey.org/tiki-index.php?page=Setting%20conditions '>conditions</a> were not responsible for this issue, the survey itself was too huge.
We now splitted the survey and everything works fine
Last Edit: 5 years 5 months ago by IT_Services.

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5 years 5 months ago #66285 by Mazi
Thanks for your feedback!


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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