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problem with Exporting answers ! !

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12 years 8 months ago #63929 by catarch
Replied by catarch on topic Aw: problem with Exporting answers ! !
Local Value Master Value
max_execution_time 1200 30
memory_limit 24M 24M

is there any problem with these values ?
my survey has 76 questions and 100 responses so far

is it too big to handle ?
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12 years 8 months ago #63930 by holch
Replied by holch on topic Aw: problem with Exporting answers ! !
What is your error message?

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12 years 8 months ago - 12 years 8 months ago #63931 by catarch
Replied by catarch on topic Aw: problem with Exporting answers ! !
File not found

Firefox can't find the file at _________/__/admin/admin.php?action=exportresults

Check the file name for capitalization or other typing errors.
Check to see if the file was moved, renamed or deleted.




from opera browser the message is

"Remote server or file not found

Check that the address is spelled correctly, or try searching for the site."
Last edit: 12 years 8 months ago by catarch.
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12 years 8 months ago #63933 by holch
Replied by holch on topic Aw: problem with Exporting answers ! !
Well, it doesn't seem like the problem is the setting then, but it seems like your installation is incomplete.

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12 years 8 months ago #63934 by catarch
Replied by catarch on topic Aw: problem with Exporting answers ! !
the problem I mentioned happened suddenly after 20 days of normal performance. I was exporting the responses twice per day without any problem. I didnt change anything in the survey or the settings, my brother didnt change anything in the server settings and SUDDENLY one day it doesnt work !!!!

if there was a problem in the installation I wouldnt have been able to export the responses from the very first day, right ?
this is not my case..

another idea/solution please ???
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12 years 8 months ago #63935 by holch
Replied by holch on topic Aw: problem with Exporting answers ! !
Hmmm, strange. Did you do an update/upgrade?

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12 years 8 months ago #63936 by catarch
Replied by catarch on topic Aw: problem with Exporting answers ! !
it is really strange...
no I didnt do any update/upgrade, and to be honest I would prefer not to try it because the survey is running and it will be running until the end of september and I am afraid of something unexpected...
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10 years 5 months ago #100994 by opan_4
Replied by opan_4 on topic problem with Exporting answers ! !
Hi,

same problem,
please help me to solve this problem, what should I repair



Thanks
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10 years 5 months ago #101010 by holch
Replied by holch on topic problem with Exporting answers ! !
The URL looks really strange. Is this on a server on the internet or on your local machine? Because there should be something like Localhost if later, or an IP address or domain if on the internet.

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10 years 5 months ago #101012 by opan_4
Replied by opan_4 on topic problem with Exporting answers ! !
This occurs on the local computer,
URL as shown above http://localhost/survey/

what should I repair ?
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10 years 5 months ago #101013 by holch
Replied by holch on topic problem with Exporting answers ! !
OK, so your URL to access limesurvey is http://localhost/survey/, but for the export suddenly the URL is http://survey/...

Is this correct? If so, this is either a bug in the software, or you did something wrong during installation.

What version of Limesurvey are you using?

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10 years 5 months ago #101024 by opan_4
Replied by opan_4 on topic problem with Exporting answers ! !
sorry I mean its like this URL http://survey/index.php/admin/export/sa/exportresults/surveyid/734654

is there any limitation in the survey which was then in eskport input into excel and pdf format into error (I was a total survey 8000)

but after I turn off the survey in a few minutes and then activated again when the export survey results pdf format excel & succeed
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