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Missing Mail Issues

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6 years 1 week ago #57280 by nallenilfisk
Oh no.. a huge problem just came up as we were testing our survey..

the survey is installed to provide 2 or more emailadresses with an email, with the responses, everytime a person has filled the survey..

but but but

when we look in the statistics we haven't been notified about 50% of the responses.. this i critical in our case, even thoug we kan see all the responses in the statistics..
have anyone a solution to this??

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6 years 1 week ago #57312 by Mazi
1. Survey results are only sent once the user clicks submit at the end of the survey. Maybe the missing responses are incomplete responses?

2. Also check your spam folder.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 5 days ago #57423 by nallenilfisk
in the statistics they are all completet. if they didn't submit then it wouldn't be displayed so in the statistics or???

theres noting in the spam folder

any other sugestions

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6 years 5 days ago #57432 by DenisChenu
Can you access your mail.log ?

:unsure:

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).

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6 years 5 days ago #57441 by nallenilfisk
where is that :S

i'm such a dumbass :P

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6 years 5 days ago #57443 by DenisChenu

nallenilfisk wrote: where is that :S

i'm such a dumbass :P

Meaning you don't have access to it.

How do you send your mail ?

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).

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6 years 5 days ago #57445 by nallenilfisk
the mails are sent automatic by the survey.. the mails are defined in the generel settings

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6 years 5 days ago #57446 by DenisChenu
LimeSurvey aren't your mail server.

You use the default method ? sendmail ?

Where is your limesurvey installation ? On your server ?

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).

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