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Problem Saving Survey!

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6 years 3 weeks ago #55727 by Mike1985
Here's my problem, might be a bug or something...

I half complete a survey and click the 'Resume later' button and save my survey. Straight away I get an email with a link, name and password (all good so far). I click the link and am presented with the "load a previously saved survey" screen. However, there is a message below it in red "There is no matching saved survey" and my survey will not load when entering the details and clicking the Load now button.

Uh-oh! What's happened? Please help!

Mike

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6 years 3 weeks ago #55728 by Mike1985
UPDATE - I actually have two versions of LimeSurvey on different servers. 1.90 has this problem. 1.87 does not.. if that's any help.

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6 years 3 weeks ago #55869 by Mazi
Please test if the problem still exists at the latest release . If so please open a ticket at the Bugtracker and...

1. Give as much information as possible

2. Attach your survey. You can mark your ticket "private" so that only the developers will be able to take a look at it.

3. Provide step-by-step instructions how to reproduce the problem.

4. If possible/helpful please provide screenshots

Afterwards please post the link to the Bugtracker so we can follow the progress.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 2 weeks ago #56296 by johnichiban
Did you figure this out? I'm seeing at least one instance of weird save behavior in 1.90 as well and I'm trying to track down the issue. In my case, I'm seeing the same result ID with a different identifier appearing twice in the saved results list for the survey, and the user is unable to login to continue the survey.

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