Check out the LimeSurvey source code on GitHub!

Question Group Crashing

More
6 years 1 month ago #55304 by taylorel
Hi,

I'm very new to this so please be gentle with me ;)

I have created a survey which consists of 5 questionnaires. Each has between 1 and 22 questions.

Up until last week all had been working fine but now it has started crashing after the second questionnaire. It just displays the status bar and nothing else.

I have tried messing around, reimporting the survey, question group and individual questions and creating them from scratch but nothing works, it just doesn't want to display this one set of questions.

Any ideas?

Thanks,
Emily

Please Log in to join the conversation.

More
6 years 1 month ago #55307 by tpartner
Have you tried resetting all conditions?

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

Please Log in to join the conversation.

More
6 years 1 month ago #55315 by holch
Why do my answer keep disapearing?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

Please Log in to join the conversation.

More
6 years 1 month ago #55319 by Mazi
1. Do you use a customized template?

2. Do you use any Javascript at your survey?

3. Do you have a link for us to take a look at the live survey?

4. Please switch on debug mode by adding the following line to your config.php file:
$debug = '1';

Are there any additional errors reported on top of the page?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

Please Log in to join the conversation.

More
6 years 1 month ago #55335 by taylorel
Tere's no conditions on the questionnaire that is causing the problem, it is just a straight forward series of array questions.

I've used the default template and no javascript.

I've used the web-based LimeService version 1.90+ to develop it.

It's a closed survey at the moment.

I'll be honest and say I have no idea what a config.php file is or where I would find it :huh:

Thanks for answering me :)

Please Log in to join the conversation.

More
6 years 1 month ago #55336 by taylorel
Forgot to say, no error codes or anything, just the status bar appears and survey won't continue.

Please Log in to join the conversation.

More
6 years 1 month ago #55338 by tpartner
Emily, can you attach a copy of the survey for me to test? If it's sensitive send me a PM and I'll give you an email address to send it to.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

Please Log in to join the conversation.

More
6 years 1 month ago #55339 by holch
Ohhh, you are using LimeService? Then you can't work on the configuration and you should get in touch with LimeService. There is a dedicated support for LimeService. I am sure they can help you with this:

www.LimeService.com/en/faq?parent_id=2

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

Please Log in to join the conversation.

More
6 years 1 month ago #55340 by taylorel
I tried that, I think it was Mazi who tried to help on there. I could Demo to him what the problem is but I had to go to work.

I'll PM you tPartner

Please Log in to join the conversation.

More
6 years 1 month ago #55343 by tpartner
And back to you...

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

Please Log in to join the conversation.

More
6 years 1 month ago #55344 by taylorel
Emailed thanks :)

Please Log in to join the conversation.

More
6 years 1 month ago #55356 by Mazi
Once you got this solved please report back. I#m curious to know what has caused these problems.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

Please Log in to join the conversation.

More
6 years 1 month ago #55366 by tpartner
It seems to be a problem with a corrupted question (maybe pasting from Word again). I've given Emily a fix but I'd like her to test it before we say for sure.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
The following user(s) said Thank You: taylorel

Please Log in to join the conversation.

More
6 years 1 month ago - 6 years 1 month ago #55378 by taylorel
Morning all,

Having finally realised that my laptop was changing the file format when I was trying to download tpartner's file I finally got it uploaded...

And it works!!!

I'm not sure what was wrong with question 1. I tried to recreate the questionnaire myself and that didn't work either (no copying from word I promise). I'm not sure what tpartner did to fix it but I'll be eternally grateful! Now I can get my dissertation back on track.


Thank you all for your help and interest in my problem, especially tpartner for working on it for so long.

Emily
Last Edit: 6 years 1 month ago by taylorel. Reason: being a bit thick

Please Log in to join the conversation.

More
6 years 1 month ago #55389 by Mazi
So, Tony, what kind of magic did you do to the survey/question?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

Please Log in to join the conversation.

Imprint                   Privacy policy         General Terms & Conditions         Revocation information and revocation form