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TOPIC: Urgent issue with dropdown options

Urgent issue with dropdown options 5 years 10 months ago #55303

  • stitcho
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I have just installed LimeSurvey and so far I am very impressed however I am having some issues that are holding up my project massively.

I am trying to create a question where the question type is a List(dropdown) but once I have created the question I can not add any options. Te + and - buttons under actions dont seem to be clickable and the Predefined label sets and Quick add buttons dont do anything when you click them.

If I change the default option and click Save the page just refreshes and loses what I have done.

I have Googled this and read other forum posts so I have done the following:
1. Switched to debug mode - nothing coming up
2. Re-uploaded the package in Binary mode - made no difference

Im running PHP version 5.2.14 and the latest version of LimeSurvey.
Screen shot below of my admin page:
limesurvey.png

I also have a copy running locally on my laptop via WAMP and I am having exactly the same problem.

Any urgent help would be greatly appreciated.

Edit: Tested in IE, Firefox and Chrome.
Last Edit: 5 years 10 months ago by stitcho.
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Urgent issue with dropdown options 5 years 10 months ago #55305

  • tpartner
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Sounds like something is causing a JavaScript error. Have you tryed another browser?
Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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Urgent issue with dropdown options 5 years 10 months ago #55306

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I've just tried Opera and Safari as well and still no luck.

Apart from removing the LimeSurvey donate stuff in the page footers I've not changed any of the page configs.
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Urgent issue with dropdown options 5 years 10 months ago #55308

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Just as a bit of extra info this isnt limited to the dropdown option, I've just tried the 5 choice array and it has the same problem so looks like a problem on that page itself?
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Urgent issue with dropdown options 5 years 10 months ago #55312

  • holch
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This is a common problem if not all files are uploaded correctly (most likely the JQuery part).

However, what sounds strange is that it also happens on your local installation.

Could you try to download the latest LS package again and make a new local installation?
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | [url=https://manual.limesurvey.org/Workarounds[/url]

If you found this answer helpful and it saved you some time please consider a [url=https://donate.limesurvey.org[/url] to the...
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Urgent issue with dropdown options 5 years 10 months ago #55314

  • Mazi
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Which version did you downoad, 1.90 or 1.91RC2?

Are there any errors reported at Firefox's error console?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
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Urgent issue with dropdown options 5 years 10 months ago #55321

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Thats for the responses.

I downloaded whichever one is linked from the main download page on here. My version file says this:

$versionnumber = "1.90+";
$dbversionnumber = 143;
$buildnumber = '9642';

I'll try downloading it again and start from scratch to see if that makes a difference.

The Firefox error consol doesnt show any errors, just warnings and they are mostly CSS issues
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Urgent issue with dropdown options 5 years 10 months ago #55324

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Right well I downloaded the package again and did a clean install on my local machine and it worked fine.

So following that I cleared out my hosted one and re-uploaded all the files again in binary mode and im still getting the same problem. Now im completely baffled
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Urgent issue with dropdown options 5 years 10 months ago #55328

  • tpartner
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Can give me access to a sample survey on your hosted server so I can test? If so, PM me and I'll give you my coordinates.
Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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Urgent issue with dropdown options 5 years 10 months ago #55334

  • holch
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So probably the first file wasn't downloaded completely. That would explain why the local installation didn't work but works now.

But then the problem persists on the server. Could you check if all files that are in the local installation are also on the server? Especially the Jquery files?
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | [url=https://manual.limesurvey.org/Workarounds[/url]

If you found this answer helpful and it saved you some time please consider a [url=https://donate.limesurvey.org[/url] to the...
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Urgent issue with dropdown options 5 years 10 months ago #55342

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We sorted this out. Removing the footer element of the admin pages prevented the insertion of Carstens nice new JavaScript that controls menu-bar and sub-question/answer behaviour.

Rather than removing the footer element in the source code it can be hidden by adding something like the following to the end of /admin/styles/default/adminstyle.css:
.footer {
                height:3px;
                margin:0 0 40px 0;
                padding: 0;
}
 
.footer div {
                display: none;
}
Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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Urgent issue with dropdown options 5 years 10 months ago #55357

  • Mazi
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tpartner wrote:
We sorted this out. Removing the footer element of the admin pages prevented the insertion of Carstens nice new JavaScript that controls menu-bar and sub-question/answer behaviour.
Did I get this right that there is some JS connected to the footer element at the admin backend?
So when removing the footer the whole JS breaks and causes the problems described earlier?

If so, we should really change the way the JS is integrated because there are probably quite a lot installations with a modified/removed footer!?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
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Urgent issue with dropdown options 5 years 10 months ago #55367

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...we should really change the way the JS is integrated...

No, the JavaScript is inserted after the footer element and was removed with the footer element. Quite often the best place for JavaScript is at the end of the <body> element. I don't think any changes are required.
Cheers,
Tony Partner

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Urgent issue with dropdown options 5 years 10 months ago #55398

  • Mazi
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Thanks for your feedback!

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
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