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Email error

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6 years 2 months ago #54329 by andrubrown
Hello,

I have set up a survey with tokens enabled and I am trying to send out invitations to participants. However, I get this error message:

Email to [first name] [last name]() failed. Error Message: The following From address failed: [admin email] SMTP debug output: SMTP -> FROM SERVER: SMTP -> NOTICE: EOF caught while checking if connected Any suggestions regarding this problem would be greatly appreciated. Thanks so much[email]) failed. Error Message: The following From address failed: [admin email]
SMTP debug output:
SMTP -> FROM SERVER:
SMTP -> NOTICE:
EOF caught while checking if connected

Any suggestions regarding this problem would be greatly appreciated.

Thanks so much

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6 years 2 months ago #54351 by courtvb
I am having the exact same issue. We are running on a Windows 2003 server and I have been unable to find any solution to this issue. If anyone has any ideas I am all ears.

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6 years 2 months ago #54429 by Mazi
Did you try changing the admin email address?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 2 months ago #54430 by courtvb
Yes, definitely tried changing the From address. I am now using an alternate SMTP server so I am pretty sure the smtp on my server hosting limesurvey is the problem, but I still am unable to figure out the solution. In the meantime, the alternate smtp server I am using works fine.

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6 years 2 months ago #54451 by Mazi
OK, seems to be a config problem then. In general there are no know problems when using SMTP at Limesurvey. Mostly it's just a misconfiguration causing problems.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

Please Log in to join the conversation.

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