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Having problems with question set up

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6 years 4 months ago #49928 by abs
Hi, newbie here. Forgive me if the solution is too simple to solve...

Basically im trying to set up "Answer Options" for question.

Problem is that I cant seem to make more than one answer option.. The + and - buttons are inactive and i cant do anything :(

Please help. I've attached screen shot as well.
Attachments:

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6 years 4 months ago #49929 by holch
That is strange. Usually you should be able to add answer options with the plus sign.

What version are you running? Is it a new installation? Which browser are you using?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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6 years 4 months ago #49932 by abs
Hi holch. Thanks for ur reply.

Im using the latest version....and i also updated directly from the update button present on limesurvey.

I tried this on two browsers namely firefox and Internet Explorer. Both gave me the same problem. I just cant add more question.

I tried everything, i constantly changed the conditions on question groups etc, deleted and re-uploaded files to the server.

What could be the problem?

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6 years 4 months ago #49940 by DenisChenu
It seems you have a js bug.

Clean cache of firefox, retstart.
Click on reload on firefox and see if you have the problem.

If yes : look at your LS installation if you don't have js file to 0 ko or if you have all js files.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).

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6 years 4 months ago #49946 by abs
Shnoulle wrote:

It seems you have a js bug.

Clean cache of firefox, retstart.
Click on reload on firefox and see if you have the problem.

If yes : look at your LS installation if you don't have js file to 0 ko or if you have all js files.


Tried that too but still no luck.

I didnt understand the last bit you said, about the js files. Could you please explain again.

My IT is very beginner, hence i would appreciate if you would make it easier.:)

thanks for your time shnoulle.

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6 years 4 months ago #49955 by DenisChenu
I think some file can be incomplete =in your installation.

A lot of people had this problem with incomplete js file. It seems a lot of people have this problem under certain condition of server.

Maybe you can download LS source, and put in php all file under
./admin/scripts/
and
./scripts/

You can look at the web page http://yourlimesurveyurl/scripts/ and http://yourlimesurveyurl/admin/scripts/

If you have the same files of your LS download (and see if some files are empty)

:)

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).

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