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Add file on email template not working

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4 years 6 months ago #188241 by jumpyjumpy
Add file on email template not working was created by jumpyjumpy
Hi,

I'm trying to add file on email template and when I click on "add file" button it shows an empty window titled "choose file". Why this? Can't I add file on email template?

I'm using LimeSurvey Version 3.15.0+181008

I attach screenshot of the problem.

Thanks!
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  • DenisChenu
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4 years 6 months ago #188242 by DenisChenu
Replied by DenisChenu on topic Add file on email template not working
Seems there are an error with kcfinder.

1. Why not update to 3.17 since this error can be a bug fixed
2. Can you actovate debug mode manual.limesurvey.org/Debug_mode

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4 years 6 months ago #188243 by jumpyjumpy
Replied by jumpyjumpy on topic Add file on email template not working
I'm not admin of LimeSurvey platform, I'm just using it to create surveys.

Can you tell me how can admin fix this problem?
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4 years 6 months ago #188244 by DenisChenu
Replied by DenisChenu on topic Add file on email template not working
Nothing … you must see with the platform admin.

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4 years 6 months ago #188247 by jumpyjumpy
Replied by jumpyjumpy on topic Add file on email template not working
I know, what may be the problem with kcfinder?
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4 years 6 months ago #188254 by DenisChenu
Replied by DenisChenu on topic Add file on email template not working
Didn't knownand unsure. But kcfinder have some issue

Check the commit history : github.com/LimeSurvey/LimeSurvey/commits/master

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4 years 6 days ago #195703 by ictfinance
Replied by ictfinance on topic Add file on email template not working
Hi,
I met the problem on my instance. In my case this was due to the fact that my LS server is located behind a reverse proxy that serves requests on https, whereas communication between reverse proxy and my LS server is in http.
I had to add the following line to application/config.config.php within the components array:
'request'=>array(
'hostInfo'=>' surveys.mycompany.com ',
),

Maybe you will meet another problem with KCfinder: you need to set the cookie domain in the config file of kcfinder. Edit /third_party/kcfinder/conf/config.php
In the 'cookieDomain' => "", line add your server url -> 'cookieDomain' => "surveys.mycompany.com",

Best regards.
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