restart survey tokens not working

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1 month 6 days ago #165339 by duncanbbd
duncanbbd created the topic: restart survey tokens not working
we reopened a survey to allow further people to enter responses.

when they register and received an email with link

ns3.fife.eu/survey/index.php/885531/lang...oken/aS8ULfZhP8JhB6I

they are then taken to re-register again instead of performing the survey.


LimeSurvey Version 2.73.0+171219

I don't have an idea how to overcome this, have checked settings


Enable token-based response persistence: OFF
Allow multiple responses or update responses with one token: OFF
Allow public registration: ON
Use HTML format for token emails: ON
Send confirmation emails: ON

any ideas or suggestions
thanks Brian

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1 month 5 days ago #165387 by duncanbbd
duncanbbd replied the topic: restart survey tokens not working
I got round it by disabling the reCaptcha function. not sure why but people can now continue with the survey.
Use CAPTCHA for survey access: OFF

brian

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