Logo overlaps with headlines

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8 months 1 day ago - 8 months 1 day ago #150232 by transcrisis
transcrisis created the topic: Logo overlaps with headlines
Hello everybody!

I have a small query related to our survey. When potential respondents open the survey, our logo occassionally overlaps with the headlines. Interestingly, when navigating back and forth between survey pages, the issue disappears, even when returning to the start page. In order to include the logo, I have closely followed the instructions in the LimeSurvey Manual.

I have attached a screenshot in case it could help. In this case the survey has already been responded, but the same issue appears when the survey is opened for the first time.

We have experienced these problems with Firefox. However, we have ruled out that the browser is causing this issue, since in some computers this problem does not appear, even when navigating with Firefox.

Should you need any further information, please do not hesitate to contact me. I greatly appreciate your help in advance.

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Last Edit: 8 months 1 day ago by transcrisis.

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8 months 1 day ago - 8 months 1 day ago #150233 by holch
holch replied the topic: Logo overlaps with headlines
This is clearly not any of the templates that come with Limesurvey, but a custom template.

It is impossible to help you with custom templates, as no one knows how they are structured, the source code, etc.

If you post a link to a survey you might be lucky and someone has a look at it. No guarantees.

As you are client of LimeSurvey Professional (previously LimeService)/Limesurvey GmbH, you might get lucky contacting them directly through the ticket system. But also there, I don't think custom templates are covered by their support. So you need to be lucky...

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
Last Edit: 8 months 1 day ago by holch.

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8 months 1 day ago #150235 by jelo
jelo replied the topic: Logo overlaps with headlines

holch wrote: If you post a link to a survey you might be lucky and someone has a look at it. No guarantees.

The screenshot showed a URL. I did my finger workout and here is the link:
transcrisiseuproject.limequery.org/499445
Template based on "news paper".

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8 months 1 day ago #150236 by holch
holch replied the topic: Logo overlaps with headlines
Hahaha, saw the URL, didn't think of typing that out.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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8 months 1 day ago #150237 by holch
holch replied the topic: Logo overlaps with headlines
Token based, not possible to access and see the problem live.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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8 months 1 day ago #150238 by jelo
jelo replied the topic: Logo overlaps with headlines

holch wrote: Token based, not possible to access and see the problem live.


The screenshot uses this token.

g9B6pYnnxjFdFNe


transcrisiseuproject.limequery.org/499445?token=g9B6pYnnxjFdFNe


Wouldn't rule out browser at this stage. Without looking at the html/css code I would try a logo image with less width and try to reproduce the error.

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8 months 4 hours ago #150336 by tpartner
tpartner replied the topic: Logo overlaps with headlines
I can reproduce the problem in Firefox and Chrome. I think the problem is that the #topContainer element is positioned absolutely. Also, jelo makes a good point about the image size.

Try adding this to the end of template.css:

#topContainer {
    border-bottom: medium none;
    padding: 1em;
    position: relative;
    width: 100%;
}
 
#topContainer img {
    max-width: 100%;
}

Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
The following user(s) said Thank You: DenisChenu

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7 months 4 weeks ago #150762 by transcrisis
transcrisis replied the topic: Logo overlaps with headlines
Hello everyone,

It worked! Thank you so much for your prompt responses and your help.

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