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Can I Automate sending a survey from my client customer database application

3 years 4 months ago - 3 years 4 months ago #100468 by ddogave
I am new to limesurvey and have a real basic question (hopefully).

I have an enterprise client/server application for a customer database and trouble ticket system. After the technicians close out a trouble ticket they create a survey and send it to the customer to basically ask how our service and support was during their trouble.

It is time consuming for the techs to enter the customers email address and send off a survey after every trouble so they asked me if this process can be automated. They want to click a button in my program and have it send off a survey invitation to the customers email address with the email address pre-populated and maybe a couple of other fields pre populated like the customers name.

Can anyone tell me if something like this is possible in limesurvey 2.x? I have been reviewing the API and RemoteControl v2 but I can't get a definitive answer.

Thank You. :)
Last Edit: 3 years 4 months ago by ddogave. Reason: typo

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3 years 3 months ago #101469 by dweisser
Hey there - I'm looking for a similar thing and foudn this link:

I'm not a developer so I am not certain I could pull this off. But i hope it helps.


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