mailing system and spam issue

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6 years 3 weeks ago #91937 by Civette
Hi,

Well I bet I'm in an unappropriate section but haven't found a better place.

I have an issue I guess will not be fixed here but you may help. Basically any invitation / reminding / confirmation mail sent from my limesurvey is tagged as spam when sent to Gmail. I took following steps :

- automated email, one or many, sent from LS to gmail -> spam ( thus send by the web server throught php mail function )
- any email sent from another SMTP to Gmail, but same sender address -> properly delivered ( alternate hosting company SMTP or third party SMTP both successfully tested )
- Gmail advice : please check mass mailing senders advices ( weird as mail is tagged as spam even when single sending )
- Hoster advice : "our SMTP is fine and not blacklisted, we would know it, please provide a copy of the code". I also asked them to create a SPF record but they can't. ( Some would say to change hosting but this is not the point by now )

This bring me to my question. Is the mail sending engine the phpmailer library ? and if yes from wher is it called ?

Thank you in advance

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6 years 3 weeks ago #91943 by holch
Replied by holch on topic mailing system and spam issue
why don't you use the SMTP option in Limesurvey. The php mail scripts often cause problems as providers assume that they are only used for spam (and often they are).

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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6 years 3 weeks ago #91947 by Civette
Actually I did... My host seems to have two kinds of SMTP gateways

The first one seems reserved to the web servers and is tagged as spam when used. It is probably in open relay for their web servers as no authentication is needed and cannot be used from extrenall access

The second is accessible from anywhere and requires autentication.... but access is forbidden from the web servers.


Grrrr

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3 years 7 months ago #122834 by Mazi
Replied by Mazi on topic mailing system and spam issue

Civette wrote: I have an issue I guess will not be fixed here but you may help. Basically any invitation / reminding / confirmation mail sent from my limesurvey is tagged as spam when sent to Gmail.

Have a look at www.limesurvey-consulting.com/how-to-pre...ing-treated-as-spam/

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com
Want to use your survey offline -> www.offlinesurveys.com

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