Survey stops after clicking next page

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5 years 6 months ago #80421 by asklepio
asklepio created the topic: Survey stops after clicking next page
Hi,

I just activated a survey and send the link(with token) to everyone.
Some People reported that they started the survey normally, they can see the welcome page and the first page with questions, and then after they clicked next,they see the page saying that "there's no suvey available " if they start again, the same behavior happens.

It looks like this occurs times to times.
Is there a way to get round this problem at least manually ?
thanks

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5 years 6 months ago #80458 by Mazi
Mazi replied the topic: Survey stops after clicking next page
1. Which Limesurvey version do you use?

2. Do you use conditions?

3. Are there any errors at the server's error log?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 6 months ago - 5 years 6 months ago #80497 by asklepio
asklepio replied the topic: Survey stops after clicking next page
1 Version 1.92+(120509
2 yes i use conditions but the problem occurs not necessary on the condition page.
3 I don't know where is the limesurvey log file
I check the forum and found this http://www.limesurvey.org/fr/forum/installation-a-update-issues/62995-where-is-the-log-file , looks like limesurvey has no log file?

In this link, looks like some people are also experiecing the same problem..
Last Edit: 5 years 6 months ago by asklepio.

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4 years 4 months ago #97141 by apodydayLoula
apodydayLoula replied the topic: Survey stops after clicking next page
Hello,

I'm having the same problem. the version of limesurvey is Version 2.00+ Build 130526 and the surveys with problems have conditions.

Can you help me?

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