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Working with Research Panel

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5 years 2 months ago - 5 years 2 months ago #70712 by uxexp
Hi All,
I am working with the a research panel (e-rewards) and they seem to be adding "ftouchXXXXXX" in the URL for my survey to keep track of participation. However, when they do this, the survey does not load and gives a message "the survey does not yet have questions and cannot be tested. I am including a screenshot of this.

Does anyone know what would I need to do for my survey to work with this research panel? I checked some existing topics on this forum and came across a few things that may be relevant to me but I am not that tech savvy and hence don't know where to begin. Can anyone please give me a step-by-step method on acheiving this? As always, thanks in advance for your help.
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Last Edit: 5 years 2 months ago by uxexp.

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5 years 2 months ago #70716 by DenisChenu
Hello,

I test with
coolsurvey.limequery.com/14327/lang-en?id=HJFGJFZJFDGDZ and it's not OK
coolsurvey.limequery.com/index.php?sid=1...=en&id=HJFGJFZJFDGDZ and it's OK.

The i test with same link in my installation ( and another survey id) and the 2 are OK.

You have to contact LimeService support ( at the top of the LimeService interface).

Denis

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).

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5 years 2 months ago #70724 by atiut
Hi

I added this into the link of one of my surveys, and it seem to work without issues.

On the other hand, this kind of things happen. If you have a human contact at E-rewards, they may have had this problem in the past and be able to advise a quick solution.

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5 years 2 months ago #70819 by vadindot
I deal with ResearchNow/eRewards a lot and do not have a problem... here is the end of my URL usually:

index.php?sid=12345&passthru=ftouch&token=XXX&ftouch=YYY

the passthru function signals that ftouch will be sent out on the completetion of the survey through the end URL

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