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Attach a survey to a closed Numura Track-IT work-order email

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5 years 4 months ago - 5 years 4 months ago #66746 by smcchelpdesk
B) We use a work order tracking software application called Numura Track-IT! As part of the process, we send out an email when a work order is closed. We can embed items in the email. Is it possible, as part of the email, to include a link to a Limesurvey survey, with something that points to the original work order number in the Track-IT system. In other words, I close a work order and the email being sent out will include a link to the survey. To prevent the user from having to enter any identifying information about the work order, the link would do that. Then the survey can be taken, and questions would be asked about the service the person received from our technician(s)
Last Edit: 5 years 4 months ago by smcchelpdesk.

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5 years 4 months ago #66752 by holch
You can pass variables to hidden questions in Limesurvey via the survey URL: docs.limesurvey.org/Workarounds%3A+Surve...ling_survey_elements

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
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5 years 4 months ago #66773 by Mazi
That can easily be done as holch pointed out.

You can even pass data back if you want to connect work order number and survey data set.

At the next Limesurvey version there will be a new feature + interface to define at which survey question a passed variable should be stored and if it should be passed back at the end of the survey.


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