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Loosing email formatting

6 years 1 month ago #55547 by waitz
When I edit the email templates, I loose the formatting after I have saved. When I try to send out an invitation, the text formattings are gone, and when I edit the email templates again, they are also gone.

What happens...?

Version 1.91+ Build 11232 | PHP 5.3.9 | MySQL 5.1.56 |

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6 years 1 month ago #55549 by c_schmitz
Hard to say. Maybe you should first update to the latest version.

Best regards

Carsten Schmitz
LimeSurvey project leader

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6 years 1 month ago - 6 years 1 month ago #55552 by waitz
Yeah, I thought so too. So I am about to install the latest. I use 1.9.0 and not 1.9.1 for production, right?

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6 years 1 month ago #55553 by c_schmitz
Right :-)

Best regards

Carsten Schmitz
LimeSurvey project leader

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6 years 1 month ago - 6 years 1 month ago #55554 by waitz
Hmmm. Same thing happens after update to 1.90... Any idea?

Version 1.91+ Build 11232 | PHP 5.3.9 | MySQL 5.1.56 |

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6 years 1 month ago #55563 by Mazi
1. Please switch on debug mode by adding the following line to your config.php file:
$debug = '1';

Are there any additional errors reported on top of the page?

2. Does that problem also occur when changing just a single word?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 1 month ago #55578 by waitz
I added the debug line, but I see no debugging info in the administrator yet.

Now the same error also happens in Edit Survey settings -> Welcome message

I didn't do any changes, I just opened the settings, and saved it again.

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6 years 1 month ago #55602 by waitz
I have made a screen video, so that you can see what happens. The same happens in all windows where I enter a question or email

www.screencast-o-matic.com/watch/cXV0IllOq

Version 1.91+ Build 11232 | PHP 5.3.9 | MySQL 5.1.56 |

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6 years 1 month ago #55614 by Mazi
Try to re-upload all fiels in binary mode, maybe a file was broken during file upload.

Also clear your browser cache and try using a different browser.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 1 month ago #55615 by waitz
Well, I uploaded everything as a zip file, and then unzipped them on the web server. And the strange thing is that I have the same issue with two different versions of limesurvey on the server: 1.86 and 1.90.

I have limesurvey installed in a folder in the same area as a joomla site. Is there a possibility that there is a javascript or jquery conflict because of that..?

Version 1.91+ Build 11232 | PHP 5.3.9 | MySQL 5.1.56 |

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6 years 1 month ago #55619 by Mazi

waitz wrote: I have limesurvey installed in a folder in the same area as a joomla site. Is there a possibility that there is a javascript or jquery conflict because of that..?

That might cause the problem but it's hard to say.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 1 month ago #55623 by waitz
Urghh..... I enabled debugging in the config file, but it doesn't show in the backend. Double urghh.... What to do...

Version 1.91+ Build 11232 | PHP 5.3.9 | MySQL 5.1.56 |

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6 years 1 month ago #55632 by c_schmitz
Under any chances, could it be that you copied the Welcome text from another source, like a Word document?

Best regards

Carsten Schmitz
LimeSurvey project leader

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6 years 1 month ago #55633 by waitz
I am afraid now :(

The survey was exported from 1.86 and imported to 1.90, and it is clean html in the formattings. And if create new basic formattings in 1.90, like a paragraph, it looses all the formatting after save, and it cuts it off after a certain length.

And the strange thing is that I get the same errors in 1.86 also....

This is turning into a bit of a crisis, because I can´t use the survey if I don´t manage to find the cause...

Version 1.91+ Build 11232 | PHP 5.3.9 | MySQL 5.1.56 |

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6 years 1 month ago #55634 by c_schmitz
Can you attach that survey here?

Best regards

Carsten Schmitz
LimeSurvey project leader

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