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Loosing email formatting

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5 years 11 months ago #55619 by Mazi

waitz wrote: I have limesurvey installed in a folder in the same area as a joomla site. Is there a possibility that there is a javascript or jquery conflict because of that..?

That might cause the problem but it's hard to say.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 11 months ago #55623 by waitz
Urghh..... I enabled debugging in the config file, but it doesn't show in the backend. Double urghh.... What to do...

Version 1.91+ Build 11232 | PHP 5.3.9 | MySQL 5.1.56 |

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5 years 11 months ago #55632 by c_schmitz
Under any chances, could it be that you copied the Welcome text from another source, like a Word document?

Best regards

Carsten Schmitz
LimeSurvey project leader

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5 years 11 months ago #55633 by waitz
I am afraid now :(

The survey was exported from 1.86 and imported to 1.90, and it is clean html in the formattings. And if create new basic formattings in 1.90, like a paragraph, it looses all the formatting after save, and it cuts it off after a certain length.

And the strange thing is that I get the same errors in 1.86 also....

This is turning into a bit of a crisis, because I can´t use the survey if I don´t manage to find the cause...

Version 1.91+ Build 11232 | PHP 5.3.9 | MySQL 5.1.56 |

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5 years 11 months ago #55634 by c_schmitz
Can you attach that survey here?

Best regards

Carsten Schmitz
LimeSurvey project leader

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5 years 11 months ago - 5 years 11 months ago #55644 by waitz
Hi C

Thanks. I attach the same survey twice:
-The csv file is the original survey with formatting of the welcome message intact
-The lss file is the same survey after I opened the welcome message for the survey and saved it again.

I PM you the password for the zip file.

File Attachment:

File Name: survey.zip
File Size:30 KB

Version 1.91+ Build 11232 | PHP 5.3.9 | MySQL 5.1.56 |
Attachments:
Last Edit: 5 years 11 months ago by waitz.

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5 years 11 months ago #55648 by waitz
I did a test: I copied all the limesurvey files to a local wamp server, ran the installation script, and opened limesurvey admin there. Everything is ok.

So I deleted the db on our webserver, and ran the installation script again, but I get the same errors as before. So it must be something on the webserver that causes it, right? But what.....?

Version 1.91+ Build 11232 | PHP 5.3.9 | MySQL 5.1.56 |

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5 years 11 months ago - 5 years 11 months ago #55653 by c_schmitz
IMporting and saving the welcome text works just fine here - so it really is something with your hosting. I guess some server-side filter is removing the HTML - but is is just a guess. Never have seen something like this before.

You should use another hosting or use LimeService to create online surveys : www.limeservice.com

Best regards

Carsten Schmitz
LimeSurvey project leader
Last Edit: 5 years 11 months ago by c_schmitz.

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5 years 11 months ago #55658 by waitz
Thanks, I will contact the host. We have a tuned up host for Joomla, so I will try to find a solution before I change the host.

Version 1.91+ Build 11232 | PHP 5.3.9 | MySQL 5.1.56 |

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5 years 11 months ago #55659 by Mazi
Once you have solved this issue please report back so that other users will benefit from your solution, too.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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