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TOPIC: Loosing email formatting

Loosing email formatting 5 years 2 weeks ago #55547

  • waitz
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When I edit the email templates, I loose the formatting after I have saved. When I try to send out an invitation, the text formattings are gone, and when I edit the email templates again, they are also gone.

What happens...?
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Loosing email formatting 5 years 2 weeks ago #55549

  • c_schmitz
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Hard to say. Maybe you should first update to the latest version.
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Carsten Schmitz
LimeSurvey project leader
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Loosing email formatting 5 years 2 weeks ago #55552

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Yeah, I thought so too. So I am about to install the latest. I use 1.9.0 and not 1.9.1 for production, right?
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Loosing email formatting 5 years 2 weeks ago #55553

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Right :-)
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Carsten Schmitz
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Loosing email formatting 5 years 2 weeks ago #55554

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Hmmm. Same thing happens after update to 1.90... Any idea?
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Loosing email formatting 5 years 2 weeks ago #55563

  • Mazi
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1. Please switch on debug mode by adding the following line to your config.php file:
$debug = '1';

Are there any additional errors reported on top of the page?

2. Does that problem also occur when changing just a single word?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Loosing email formatting 5 years 2 weeks ago #55578

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I added the debug line, but I see no debugging info in the administrator yet.

Now the same error also happens in Edit Survey settings -> Welcome message

I didn't do any changes, I just opened the settings, and saved it again.
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Loosing email formatting 5 years 1 week ago #55602

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I have made a screen video, so that you can see what happens. The same happens in all windows where I enter a question or email

www.screencast-o-matic.com/watch/cXV0IllOq
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Loosing email formatting 5 years 1 week ago #55614

  • Mazi
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Try to re-upload all fiels in binary mode, maybe a file was broken during file upload.

Also clear your browser cache and try using a different browser.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Loosing email formatting 5 years 1 week ago #55615

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Well, I uploaded everything as a zip file, and then unzipped them on the web server. And the strange thing is that I have the same issue with two different versions of limesurvey on the server: 1.86 and 1.90.

I have limesurvey installed in a folder in the same area as a joomla site. Is there a possibility that there is a javascript or jquery conflict because of that..?
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Loosing email formatting 5 years 1 week ago #55619

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waitz wrote:
I have limesurvey installed in a folder in the same area as a joomla site. Is there a possibility that there is a javascript or jquery conflict because of that..?
That might cause the problem but it's hard to say.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Loosing email formatting 5 years 1 week ago #55623

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Urghh..... I enabled debugging in the config file, but it doesn't show in the backend. Double urghh.... What to do...
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Loosing email formatting 5 years 1 week ago #55632

  • c_schmitz
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Under any chances, could it be that you copied the Welcome text from another source, like a Word document?
Best regards

Carsten Schmitz
LimeSurvey project leader
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Loosing email formatting 5 years 1 week ago #55633

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I am afraid now :(

The survey was exported from 1.86 and imported to 1.90, and it is clean html in the formattings. And if create new basic formattings in 1.90, like a paragraph, it looses all the formatting after save, and it cuts it off after a certain length.

And the strange thing is that I get the same errors in 1.86 also....

This is turning into a bit of a crisis, because I can´t use the survey if I don´t manage to find the cause...
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Loosing email formatting 5 years 1 week ago #55634

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Can you attach that survey here?
Best regards

Carsten Schmitz
LimeSurvey project leader
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