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Session has expired messages.

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4 years 11 months ago - 4 years 11 months ago #75648 by jsmello
Hi,

I´m having the same problem with a survey. I activated the survey to you take a look here

I followed all instructions, but the problem continues. I think It can be a problem with some javascript code (there is a lot in my survey) or a problem with the survey´s size.

ps: This problem occurs in Chrome, FF and IE.

Since Now I thanks,
Jefferson.
Last Edit: 4 years 11 months ago by jsmello.

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4 years 11 months ago #75652 by Mazi
This might be related to the survey size.

1. What happens if you switch the survey to question by question mode at survey settings?

2. Please upload a phpinfo file so we can take a look at your server configuration. Just put the following code into a file named phpinfo.php and upload it to your webserver:
< ?php phpinfo(); ? >
(Delete the spaces next to </> when copying the code.)
After uploading please post the link to the file.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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4 years 11 months ago #75670 by jsmello
Mazi,

1 - The question by question mode is not interesting by this survey. I will test it to talk to you.

2 - I already did that. Here

ps: My server survey is behind a firewall.

ps2: Besides the survey's size is very large, there is a lot of Javascript code and some group of questions (that presenting the problems) have conditionals verification to their questions. I think it can be problem source.

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4 years 11 months ago #75674 by Mazi
I can't access the phpinfo file, 403 error at dropbox. Maybe you can print the page as PDF and attach it here?

You can create a copy of the survey (create new survey -> copy tab) and set to not copy conditions and then test the survey.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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4 years 11 months ago #75675 by jsmello
Here

File Attachment:

File Name: phpinfo.pdf
File Size:20 KB
Attachments:

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4 years 11 months ago #75707 by Mazi
Have a look at the attachment, that doesn't really help much.

You can also go to such a phpinfo file by adding this to the URL when being logged in at the Limesurvey admin backend: admin.php?action=showphpinfo

Did you try creating a copy of the survey without conditions?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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4 years 11 months ago #75738 by jsmello
I didn't try creating a copy without conditions, I will do that. Other information...
The session usually expires (this is, come back to the login page) when I'm working at the admin page.

Follow the phpinfo file.

File Attachment:

File Name: phpinfo_20...3-02.pdf
File Size:247 KB


I have other survey in test phase and I hope some information by my tests users about problem with the time session expiration. Whether it doesn't occur the problem probably is the size of the survey, otherwise can be a firewall problem.
Attachments:

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4 years 11 months ago #75811 by jsmello
Mazi,

I tested two surveys that presented problems with "session expired" without the conditions questions and the problem disappears...

I found this thread and my problem occurs even with the survey deactived.

I'm using the Version 1.91+ Build 10951.

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4 years 11 months ago #75849 by Mazi
It is definitely a problem with the survey size in combination with your server settings.

Please try to disable the suhosin module.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

Please Log in to join the conversation.

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