Question attributes don't load completely in editing panel

More
8 months 48 minutes ago - 8 months 48 minutes ago #165423 by oleggorfinkel
oleggorfinkel created the topic: Question attributes don't load completely in editing panel
Hi again,

I seem to be have been having more than my share of problems lately... The latest one is that, all of a sudden, I can no longer edit questions properly, because when I click the Edit button and the editing panel comes up, the question attributes don't load completely, but instead, the spinning wheel symbol appears right under the General Options section (see attached screenshot). This only happens on my internet server; on my local PC, the edit panel comes up properly (I am running the exact same LimeSurvey version, v3.5.1+180312, in both places). It looks like this has something to do with the server, but I can't figure out what. Everything else seems to be working well, and respondents are filling out the surveys without any apparent problems.

Any ideas?
Attachments:
Last Edit: 8 months 48 minutes ago by oleggorfinkel.

Please Log in or Create an account to join the conversation.

More
8 months 15 minutes ago #165424 by jelo
jelo replied the topic: Question attributes don't load completely in editing panel
Check it in a different browser without addons like Adblock. Firefox got an update in the last 24h. What version of Firefox do you use?

Beside that it is quite normal to run in such issues with LimeSurvey.

My recommendation. Everything to the Bugtracker first. That will give the developers a sense of what the reception of a release is. They want it as agile as possible. Best way is going straight to the Bugtracker with everything.

Are you a student conducting a survey? If yes, tell me why you use LimeSurvey?
www.limesurvey.org/forum/development/116...y-you-use-limesurvey

Please Log in or Create an account to join the conversation.

More
8 months 4 minutes ago #165425 by oleggorfinkel
oleggorfinkel replied the topic: Question attributes don't load completely in editing panel

jelo wrote: Check it in a different browser without addons like Adblock. Firefox got an update in the last 24h. What version of Firefox do you use?

Beside that it is quite normal to run in such issues with LimeSurvey.

My recommendation. Everything to the Bugtracker first. That will give the developers a sense of what the reception of a release is. They want it as agile as possible. Best way is going straight to the Bugtracker with everything.


Sure, I'll log this issue with Bugtracker. By the way, I just checked it out on the Edge browser and got the same result -- the spinning wheel symbol and the Edit panel elements not loading completely... I don't have Firefox installed, my main browser is Chrome. I have also tried disabling AdBlock Plus, without effect. I am surprised to hear this is a common issue -- this is the first time I've seen it after using LimeSurvey for over two years...

Please Log in or Create an account to join the conversation.

More
7 months 4 weeks ago #165438 by tpartner
tpartner replied the topic: Question attributes don't load completely in editing panel
Are you using a custom theme? I have run into this behaviour when making errors while creating custom theme options.

Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

Please Log in or Create an account to join the conversation.

More
7 months 4 weeks ago #165444 by jelo
jelo replied the topic: Question attributes don't load completely in editing panel
Just in case someone is looking for the bugticket:
bugs.limesurvey.org/view.php?id=13479

Are you a student conducting a survey? If yes, tell me why you use LimeSurvey?
www.limesurvey.org/forum/development/116...y-you-use-limesurvey
The following user(s) said Thank You: LouisGac

Please Log in or Create an account to join the conversation.

More
7 months 4 weeks ago - 7 months 4 weeks ago #165487 by oleggorfinkel
oleggorfinkel replied the topic: Question attributes don't load completely in editing panel

tpartner wrote: Are you using a custom theme? I have run into this behaviour when making errors while creating custom theme options.


Hi Tony,

Yes, I am using a custom theme, but I've been using it for weeks now and there were no problems until a couple of days ago, when this started happening. Also, I am not sure how a custom theme could affect what happens on the backend, because this problem is occurring when I try to edit a survey question in the admin panel.

In any case, I've attached my custom theme in a zip archive, in case you want to have a look at it, but I've really only changed the logo, that's it.

Now, I did discover a way to go around this problem: if I close the browser tab with the partially loaded question and then reopen it from Chrome's History->Recently Closed list, it does load properly. But, it does NOT work by simply reloading the page, without using Recently Closed. This is really weird -- I had never seen this kind of behavior before. Why should it be any different opening a page from Recently Closed vs. doing it from the browser's URL bar?
Attachments:
Last Edit: 7 months 4 weeks ago by oleggorfinkel.

Please Log in or Create an account to join the conversation.

More
7 months 4 weeks ago #165488 by jelo
jelo replied the topic: Question attributes don't load completely in editing panel

oleggorfinkel wrote: In any case, I've attached my custom theme in a zip archive, in case you want to have a look at it, but I've really only changed the logo, that's it.

Check with a default theme. And if the issue vanished, you might recreate the modified template again (just a logo).

Are you a student conducting a survey? If yes, tell me why you use LimeSurvey?
www.limesurvey.org/forum/development/116...y-you-use-limesurvey

Please Log in or Create an account to join the conversation.

More
7 months 4 weeks ago - 7 months 4 weeks ago #165489 by oleggorfinkel
oleggorfinkel replied the topic: Question attributes don't load completely in editing panel

jelo wrote:

oleggorfinkel wrote: In any case, I've attached my custom theme in a zip archive, in case you want to have a look at it, but I've really only changed the logo, that's it.

Check with a default theme. And if the issue vanished, you might recreate the modified template again (just a logo).


Thanks for the suggestion. I just changed the theme for that survey to "fruity", but unfortunately, that didn't make any difference -- still having the same issue...

Also, what I said previously about finding a workaround by reloading the page from the Recently Closed list isn't correct. I've tried it again, and it's not working either -- it must have been a coincidence that it worked that one time. I am at a loss as to what to do now. This is a mission-critical platform for me these days...

Would you be able to go into my control panel and look at the issue first-hand? If so, let me know and I'll send you the site address and the login information by PM.
Last Edit: 7 months 4 weeks ago by oleggorfinkel.

Please Log in or Create an account to join the conversation.

More
2 months 2 weeks ago #173327 by aellison9
aellison9 replied the topic: Question attributes don't load completely in editing panel
Not sure if this is still an issue but I ran into the same problem when I had an issue with my config.xml for my custom question theme. Once I fixed the issue in the config, the question attributes started showing up again.

Please Log in or Create an account to join the conversation.

More
2 months 1 week ago #173340 by DenisChenu
DenisChenu replied the topic: Question attributes don't load completely in editing panel
Try to reset Asset on global settings too.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).
An error happen ? Before make a new topic : remind the Debug mode .

Please Log in or Create an account to join the conversation.

Start now!

Just create your account and start using Limesurvey today.

Register now
Join our Newsletter!