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error when sending an email
- sebaapg
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6 years 1 month ago #165180
by sebaapg
error when sending an email was created by sebaapg
Please help.
In my organization, we have installed the community version of limesurvey, but when I try to send an email the error appears below:
Error message: SMTP connect() failed. github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Salida de error SMTP:
2018-03-09 16:53:41 Connection: opening to ssl://correo.ecrgroup.cl:25, timeout=300, options=array (
)
2018-03-09 16:53:41 Connection: Failed to connect to server. Error number 2. "Error notice: stream_socket_client(): SSL operation failed with code 1. OpenSSL Error messages:
error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol
2018-03-09 16:53:41 Connection: Failed to connect to server. Error number 2. "Error notice: stream_socket_client(): Failed to enable crypto
2018-03-09 16:53:41 Connection: Failed to connect to server. Error number 2. "Error notice: stream_socket_client(): unable to connect to ssl://correo.ecrgroup.cl:25 (Unknown error)
2018-03-09 16:53:41 SMTP ERROR: Failed to connect to server: (0)
2018-03-09 16:53:41 SMTP connect() failed. github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
This are configuration:
administrator email: new_sistemas@ecrgroup.cl
Administratro: Administrador de encuestas
Email Method: SMTP
Host SMTP: correo.ecrgroup.cl
Username: new_sistemas@ecrgroup.cl
Password SMTOP: XXXXXXXXX
SMTP encryption SSL
Depuration SMTP method: Always
this are the same configuration to email in pc (outlook) and cellphones (android).
Please helpme.
In my organization, we have installed the community version of limesurvey, but when I try to send an email the error appears below:
Error message: SMTP connect() failed. github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Salida de error SMTP:
2018-03-09 16:53:41 Connection: opening to ssl://correo.ecrgroup.cl:25, timeout=300, options=array (
)
2018-03-09 16:53:41 Connection: Failed to connect to server. Error number 2. "Error notice: stream_socket_client(): SSL operation failed with code 1. OpenSSL Error messages:
error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol
2018-03-09 16:53:41 Connection: Failed to connect to server. Error number 2. "Error notice: stream_socket_client(): Failed to enable crypto
2018-03-09 16:53:41 Connection: Failed to connect to server. Error number 2. "Error notice: stream_socket_client(): unable to connect to ssl://correo.ecrgroup.cl:25 (Unknown error)
2018-03-09 16:53:41 SMTP ERROR: Failed to connect to server: (0)
2018-03-09 16:53:41 SMTP connect() failed. github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
This are configuration:
administrator email: new_sistemas@ecrgroup.cl
Administratro: Administrador de encuestas
Email Method: SMTP
Host SMTP: correo.ecrgroup.cl
Username: new_sistemas@ecrgroup.cl
Password SMTOP: XXXXXXXXX
SMTP encryption SSL
Depuration SMTP method: Always
this are the same configuration to email in pc (outlook) and cellphones (android).
Please helpme.
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- jelo
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6 years 1 month ago #165190
by jelo
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic error when sending an email
You should examine the settings in your email clients a bit more.
There are two "flavours" of transport encryption available for email.
1. "SMTPS" SMTPSecure = 'ssl', and usually requires Port = 465.
2. "SMTP+STARTTLS", SMTPSecure = 'tls', and usually requires Port = 587 or 25.
In LimeSurvey you can choose SMTP encryption: TLS or SSL
So try SSL and enter correo.ecrgroup.cl:465
And try TLS and enter correo.ecrgroup.cl:587
Depending on the server, you're hosting LimeSurvey on, you might not allowed to make SMTP connections at all or on certain ports.
There are two "flavours" of transport encryption available for email.
1. "SMTPS" SMTPSecure = 'ssl', and usually requires Port = 465.
2. "SMTP+STARTTLS", SMTPSecure = 'tls', and usually requires Port = 587 or 25.
In LimeSurvey you can choose SMTP encryption: TLS or SSL
So try SSL and enter correo.ecrgroup.cl:465
And try TLS and enter correo.ecrgroup.cl:587
Depending on the server, you're hosting LimeSurvey on, you might not allowed to make SMTP connections at all or on certain ports.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The following user(s) said Thank You: sebaapg
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- sebaapg
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6 years 1 month ago #165194
by sebaapg
Replied by sebaapg on topic error when sending an email
Thanks a lot, because when I using with suggested configuration for TLS was successful
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