Not able to submit survey from outside organization network

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1 month 5 days ago #160319 by Sayareddy
Sayareddy created the topic: Not able to submit survey from outside organization network
Dear Sir/Madam,

I have hosted LimeSurvey in my organization. I have created a sample survey and invitations has been sent to employees. Here we found an issue, employees are not able to submit survey when they are in outside Organization network but the same survey they are able to complete when they are in the Organization network.

When they open and submit from outside network, it's showing blank page and no email sent.

Appreciate your immediate reply as we have already sent survey to employees.

Regards,
Saya

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1 month 5 days ago #160320 by fvanderstarre
fvanderstarre replied the topic: Not able to submit survey from outside organization network
Hi, you should check with your IT department if your LimeSurvey website is accessible from outside your organization (obviously it is not at the moment....).
The following user(s) said Thank You: LouisGac

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1 month 5 days ago #160322 by Sayareddy
Sayareddy replied the topic: Not able to submit survey from outside organization network
Dear,

Thank you for your quick reply. Employees are able to access the survey from outside as its hosted publicly. But they are not able to submit successfully. When they click on Submit button, its displaying blank page and there is no notifications going for confirmation and no data is saved.

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1 month 4 days ago #160349 by Sayareddy
Sayareddy replied the topic: Not able to submit survey from outside organization network
Hi,


Just to update my query, even I am not able to do any changes to the survey when i am in public network but i can do the changes from my company network.

It would be greatly appreciated if someone can provide a solution for this.

Thank you...

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1 month 3 days ago #160374 by LouisGac
LouisGac replied the topic: Not able to submit survey from outside organization network
your problem seems not to be related to LimeSurvey at all, it seems to be a server configuration problem.
are you embedding the survey in an iFrame?

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1 month 3 days ago #160395 by jelo
jelo replied the topic: Not able to submit survey from outside organization network

LouisGac wrote: are you embedding the survey in an iFrame?

Issue seems also present when trying to edit the survey. Looks to me more like a proxy issue in combination with LS/Yii. A info about version/build might give a hint.

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1 month 2 days ago #160420 by LouisGac
LouisGac replied the topic: Not able to submit survey from outside organization network
with a proxy error, they could not see the survey at all.
I bet on iFrame with 3rd party cookie problems.

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1 month 1 day ago #160477 by DenisChenu
DenisChenu replied the topic: Not able to submit survey from outside organization network
Can be SESSION issue to (dur to bad host in your server)

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).
An error happen ? Before make a new topic : remind the Debug mode .

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