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big delay on login of superadmin

  • bewi
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7 years 4 months ago #145963 by bewi
big delay on login of superadmin was created by bewi
wie have two Installations of LimeSurvey Version 2.56.1+161118

on both installations we have the following behaviour: if I login with a normal admin account The login is immediate.
But if I login with an superadmin account the backend shows up only after two minutes. Sometimes an error message "An internal server error occurred. Please try again later." occurs (PHP-timeout?) and a reload is neccessary.

Our servers are behind a firewall and can't access anything in the internet.
Is this delay because of a timeout while LS wants to access anything outside? maybe "Comfort Update"?
Can it be configured to avoid it?
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7 years 4 months ago #145966 by Ben_V
Replied by Ben_V on topic big delay on login of superadmin

bewi wrote: Is this delay because of a timeout while LS wants to access anything outside? maybe "Comfort Update"?
Can it be configured to avoid it?


Yes => manual.limesurvey.org/ComfortUpdate#Disabling_ComfortUpdate

Benoît

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