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installation issue using 1and1 hosting (206plus-build150911)

  • rpadilla
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8 years 7 months ago #125865 by rpadilla
I am getting: Please fix the following input errors:
Connection with database failed. Please check database location, user name and password and try again.

When running the installation script, any ideas/suggestions when using 1and1 hosting?

Any pointers will be appreciated.

Thanks!
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  • Mazi
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8 years 7 months ago #125872 by Mazi
Well, the installer uses the following details to establish a connection:
- DB location
- DB user
- DB password
- DB name

Make sure all these are correct. Some providers may use a different DB location than the often used "localhost". Just ask your provider for more details and check their docs.

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
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8 years 7 months ago #125877 by rpadilla
Thanks!. I looked very closely and decided to try a different username.
By default 1and1 uses dbusername@internal-ip. I took the @internal-ip out and left the username by itself and it worked!

Thanks.
-RP
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8 years 7 months ago #125878 by rpadilla
oh . one more thing .. sorry about the cross posting .. I was not sure if the first went through because Chrome stopped responding and crashed.
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8 years 7 months ago #125882 by Mazi

rpadilla wrote: oh . one more thing .. sorry about the cross posting .. I was not sure if the first went through because Chrome stopped responding and crashed.

No problem.

But of course you have to visit donate.limesurvey.org now :-)

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
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