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Not enough space to upgrade

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8 years 6 months ago #123956 by FAERE_Webmaster
Not enough space to upgrade was created by FAERE_Webmaster
ComfortUpdate says that my folders

/home/mywebsite/www/limesurvey/application/ :
and
/home/mywebsite/www/limesurvey/tmp :

don't have enough space! What should I do?
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8 years 6 months ago #123960 by holch
Replied by holch on topic Not enough space to upgrade
Check how much space is left on your webspace. Find things that can be deleted savely.

E.g. temporary files, old backups, etc. Not much else you can do. Besides upgrading to more space.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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8 years 6 months ago #123962 by FAERE_Webmaster
Replied by FAERE_Webmaster on topic Not enough space to upgrade
Thank you for your answer but I don't think this is the reason: my host says that my website uses 958.89 Mo out of 100 Go!
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8 years 6 months ago #123963 by jelo
Replied by jelo on topic Not enough space to upgrade
What unit is "Go"?

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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8 years 6 months ago #123965 by FAERE_Webmaster
Replied by FAERE_Webmaster on topic Not enough space to upgrade
1 Go = 1 024 Mo --> I'm using less than 1% of my webspace
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8 years 6 months ago #123966 by jelo
Replied by jelo on topic Not enough space to upgrade
Is that a space unit in french? Never heard or read about Go or Mo in English.
Is that a shared webspace. It could be a temporary problem with the shared tmp directory, which isn't counted against you webspace but might be used during the update. It really depends on the setup. Did you asked you provider for help?

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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8 years 6 months ago #123967 by holch
Replied by holch on topic Not enough space to upgrade

FAERE_Webmaster wrote: Thank you for your answer but I don't think this is the reason: my host says that my website uses 958.89 Mo out of 100 Go!


OK, so why not providing this information from the beginning?

The error message was: "Not enough space". with this information, the solution was: give it more space.

With the additional information, this is a totally different story, of course.

I have never heard of "Go" and "Mo". I would guess we are talking about GB and MB, but anyway, no matter what unit it is. If you only use less than 1 Unit out of 100 Units there should be enough space. However, there could be many different reasons for this and I think this is rather a hosting problem than a LS problem (there is a chance of course, that this is LS, but I think this is a small chance).

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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8 years 6 months ago #123977 by Chafish
Replied by Chafish on topic Not enough space to upgrade
There's no additional information on LS, only this message, for me too :

not enough space !
for both application directory and tmp directory.

i check my disk space, and there is 98% of free space on 1000mb disk space.

where do we could find a log or something else, for futher details?
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8 years 6 months ago #124008 by FAERE_Webmaster
Replied by FAERE_Webmaster on topic Not enough space to upgrade
I'm interested also to find logs because we seem to have exactly the same issue.
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8 years 6 months ago #124009 by FAERE_Webmaster
Replied by FAERE_Webmaster on topic Not enough space to upgrade
Excuse me for not thinking to say it from the beginning (it was clear for me that I needed help because the message was weird).
And, yes Mo and Go are the French units equivalent to Mb and Gb.

I have asked my server provider but no answer yet. Where can I find some more information about this error?
Thank you.
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8 years 6 months ago #124017 by arnaud21
Replied by arnaud21 on topic Not enough space to upgrade
Hi ! Same error here...
/home/mywebsite/www/limesurvey/application/ :
and
/home/mywebsite/www/limesurvey/tmp
don't have enough space...

Although my server is almost empty, plenty free space...

A workaround ?

Thanks !
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8 years 6 months ago - 8 years 6 months ago #124028 by LouisGac
Replied by LouisGac on topic Not enough space to upgrade
To check the freespace, LS use the PHP function disk_free_space.
But, it seems it doesn't work in most shared hosting. So, we'll have to add a functionality like "ignore" or something.
Whatever, right now, if you want to bypass this problem very quickly :

1. Edit the file application/models/UpdateForm.php
2. Find the line (should be line 797) :
Code:
$check->freespace = (disk_free_space( $obj->name ) > $obj->minfreespace );
and change it for :
Code:
$check->freespace = 'pass';
Last edit: 8 years 6 months ago by LouisGac.
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