Welcome to the LimeSurvey Community Forum

Ask the community, share ideas, and connect with other LimeSurvey users!

Cannot delete multiple responses

  • peterx
  • peterx's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
8 years 8 months ago #122747 by peterx
Cannot delete multiple responses was created by peterx
Hi,

I've recently upgraded LS to v. 2.06+ Build 150629 from 2.05.
When I go to the Display responses screen, select several responses and try to delete them with the "Delete selected row" button and confirm I receive the following error "error Status: 'Internal Server Error'. Error code: 500" in the dialog screen.
Nothing happens, but when I refresh the page, I see that the first response has been deleted.

It is almost the same when I try to delete a single response using its button - I do not receive an error, but nothing happens - the response remains on the screen (before it would just disappear). When I refresh the page, the response is no longer there.

What could be the problem?
The topic has been locked.
  • DenisChenu
  • DenisChenu's Avatar
  • Offline
  • LimeSurvey Community Team
  • LimeSurvey Community Team
More
8 years 8 months ago #122800 by DenisChenu
Replied by DenisChenu on topic Cannot delete multiple responses
Hi,

Could you clean you JS cache at the browse screen ?

If it's already done : maybe you can report the bug.

Denis

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.
  • peterx
  • peterx's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
8 years 8 months ago - 8 years 8 months ago #122810 by peterx
Replied by peterx on topic Cannot delete multiple responses
Hi, DenisChenu,

Thank you for your assistance!
Unfortunately, the suggestion didn't work. I had cleared the cache after the update, but now I tried again at the browse screen. I've tried a different browser and even a different PC - the problem remained.
I have another installation of LS - I've updated it to 150629 and imported a survey from the problematic instance. There I can delete multiple response without a problem.
Could it be something with the database (a have hundreds of surveys on the first LS website, while on the second they are less than 30)?

All the best,
Petar
Last edit: 8 years 8 months ago by peterx.
The topic has been locked.
  • DenisChenu
  • DenisChenu's Avatar
  • Offline
  • LimeSurvey Community Team
  • LimeSurvey Community Team
More
8 years 8 months ago #122812 by DenisChenu
Replied by DenisChenu on topic Cannot delete multiple responses
Hi,

Maybe something with "upload" files or with timing table enabled.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.
  • peterx
  • peterx's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
8 years 8 months ago #122813 by peterx
Replied by peterx on topic Cannot delete multiple responses
Hi,

Is there a way I can identify the problem?
The topic has been locked.
  • DenisChenu
  • DenisChenu's Avatar
  • Offline
  • LimeSurvey Community Team
  • LimeSurvey Community Team
More
8 years 8 months ago #122816 by DenisChenu
Replied by DenisChenu on topic Cannot delete multiple responses

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.
  • peterx
  • peterx's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
8 years 8 months ago #122821 by peterx
Replied by peterx on topic Cannot delete multiple responses
Still the same :(.

Firstly, I made only the required changes in the three files. I uploaded them and cleared the cache.
It didn't work.
Than I downloaded the whole files from github and tried again to no avail.
The topic has been locked.
  • DenisChenu
  • DenisChenu's Avatar
  • Offline
  • LimeSurvey Community Team
  • LimeSurvey Community Team
More
8 years 7 months ago #122969 by DenisChenu
Replied by DenisChenu on topic Cannot delete multiple responses
Hi,

1st : set debug mode to 2.
2nd : open the javascript console of your browser
3rd: look at console for any error.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.
  • peterx
  • peterx's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
8 years 7 months ago #122980 by peterx
Replied by peterx on topic Cannot delete multiple responses
Hi,

The javascript console shows the following errors:

"TypeError: can't access dead object Enroller.js:65:7"

"Handler function threw an exception: [Exception... "Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsIWebProgress.DOMWindow]" nsresult: "0x80004002 (NS_NOINTERFACE)" location: "JS frame :: resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js :: TabActor.prototype._docShellsToWindows/< :: line 1066" data: no]
Stack: TabActor.prototype._docShellsToWindows/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js:1066:11
TabActor.prototype._docShellsToWindows@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js:1063:1
TabActor.prototype._notifyDocShellsUpdate@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js:1089:19
TabActor.prototype._onDocShellCreated/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webbrowser.js:1041:7
makeInfallible/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/DevToolsUtils.js:82:14
Line: 1066, column: 0 DevToolsUtils.js:58:0"
The topic has been locked.
  • DenisChenu
  • DenisChenu's Avatar
  • Offline
  • LimeSurvey Community Team
  • LimeSurvey Community Team
More
8 years 7 months ago #123004 by DenisChenu
Replied by DenisChenu on topic Cannot delete multiple responses
We never have Enroller.js in LimeSurvey : maybe someting added elsewhere.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.

Lime-years ahead

Online-surveys for every purse and purpose