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Email not sent to new user

  • holch
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8 years 11 months ago #118997 by holch
Email not sent to new user was created by holch
I am currently trying to create a new user, but whenever I save the new users it says that sending the email has failed.

Unfortunately there is no way to test the email settings in Limesurvey (send a test mail) and if I recall right it worked before.

Is there a way I can find out what went wrong?

I will try with a different email now, to see if the problem is on the other end, but usually this shouldn't create this error message, right?

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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8 years 11 months ago #119028 by suess
Replied by suess on topic Email not sent to new user
I have the same issue of getting failure messages, that the e-mail wasn't able to be sent, whenever trying to add new users.

Using Version 2.05+ Build 150310

Grateful for any hint on this.
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8 years 10 months ago #119743 by scaforchio
Replied by scaforchio on topic Email not sent to new user
Same problem.
:(

The mail isn't sent but no error I can see.
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  • DenisChenu
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8 years 10 months ago #119761 by DenisChenu
Replied by DenisChenu on topic Email not sent to new user
Did you have server log access ?

Denis

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8 years 10 months ago #119799 by scaforchio
Replied by scaforchio on topic Email not sent to new user
Yes.
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8 years 10 months ago #119802 by DenisChenu
Replied by DenisChenu on topic Email not sent to new user
Hi,

Then : go to ssh

Create a new user with look at tail.
tail /var/log/apache2/server-error.log -f
and
tail /var/log/apache/mail.log

Denis

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
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8 years 10 months ago #119810 by scaforchio
Replied by scaforchio on topic Email not sent to new user
There is nothing in the file error.log.

This is the result in mail.log.

Apr 29 17:45:49 server1 sendmail[16381]: t3TFjnXU016381: Authentication-Warning: server1.i*****.it: www-data set sender to p*****.t*******@gmail.com using -f
Apr 29 17:45:49 server1 sendmail[16381]: t3TFjnXU016381: from=p*****.t*******@gmail.com, size=1163, class=0, nrcpts=1, msgid=<6bec8bde264790a4d389b829155c25da@www.i*****.it>, relay=www-data@localhost
Apr 29 17:45:49 server1 sm-mta[16382]: t3TFjn3f016382: from=<p*****.t*******@gmail.com>, size=1409, class=0, nrcpts=1, msgid=<6bec8bde264790a4d389b829155c25da@www.i*****.it>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Apr 29 17:45:49 server1 sendmail[16381]: t3TFjnXU016381: to=pietro <p*****.t*******@libero.it>, ctladdr=p*****.t*******@gmail.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31163, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (t3TFjn3f016382 Message accepted for delivery)
Apr 29 17:45:50 server1 sm-mta[16384]: STARTTLS=client, relay=mx.libero.it., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-SHA, bits=256/256
Apr 29 17:45:50 server1 sm-mta[16384]: t3TFjn3f016382: to=<p*****.t*******@libero.it>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121409, relay=mx.libero.it. [212.48.24.20], dsn=2.0.0, stat=Sent (MriZ1q00T4gpYYR0NriZXn mail accepted for delivery)


From my inexperienced analysis is all OK.
There is a problem that I can not see?
(Obviously the asterisks inserted by me)
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  • holch
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8 years 10 months ago #119812 by holch
Replied by holch on topic Email not sent to new user
Same problem persistent here. It worked fine before, but as I don't create new users on a regular basis, I can't tell when it started to be bad.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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  • DenisChenu
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8 years 10 months ago #119816 by DenisChenu
Replied by DenisChenu on topic Email not sent to new user
In Spam folder ?

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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  • holch
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8 years 10 months ago #119819 by holch
Replied by holch on topic Email not sent to new user
Thought about that, but nope. Tried it with my gmail, nothing arrived, nothing in the spam folder.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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8 years 10 months ago #119820 by holch
Replied by holch on topic Email not sent to new user
And spam folder actually doesn't make sense, because Limesurvey tells me that the email couldn't be sent.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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8 years 10 months ago #119821 by holch
Replied by holch on topic Email not sent to new user
Here a screen shot:


I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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