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Invitation create with tokens is not reaching the email box
- prybakowska
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9 years 3 weeks ago #117694
by prybakowska
Invitation create with tokens is not reaching the email box was created by prybakowska
HI, I need to do my survey for my master's thesis. I was able to create the list of tokens (as I need to do this) but unfortunately I cannot send invitation by email. The program is telling me that the invitation was sent but I do not have it on my email box, and it is not in the SPAM.
Also in the invitation I cannot put automatically the name and, URL for the survey from the token field.
I am using the version LimeSurvey 2.00+
Can please someone help me ?
Also in the invitation I cannot put automatically the name and, URL for the survey from the token field.
I am using the version LimeSurvey 2.00+
Can please someone help me ?
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- rschipull
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8 years 6 months ago #124839
by rschipull
Replied by rschipull on topic Invitation create with tokens is not reaching the email box
I'm having a similar issue. I just posted the following:
www.limesurvey.org/en/community-services...-not-arriving#124838
www.limesurvey.org/en/community-services...-not-arriving#124838
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- holch
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8 years 6 months ago #124874
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Invitation create with tokens is not reaching the email box
Where is your survey hosted? Which email method do you use?
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- rschipull
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8 years 6 months ago #124878
by rschipull
Replied by rschipull on topic Invitation create with tokens is not reaching the email box
I tried again this morning and everything seemed to be working just fine. I made no changes to anything. I'm going to monitor it over the next few days to see if the issue repeats itself.
Yesterday when I was having the issue I was on the phone with my hosting provider and they confirmed that it wasn't an email server issue. They were able to get the survey links without any issue. I had someone remotely try and they were having the same issue as I was yesterday, so not exactly sure what was going on.
Yesterday when I was having the issue I was on the phone with my hosting provider and they confirmed that it wasn't an email server issue. They were able to get the survey links without any issue. I had someone remotely try and they were having the same issue as I was yesterday, so not exactly sure what was going on.
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