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Invitation create with tokens is not reaching the email box

  • prybakowska
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9 years 3 weeks ago #117694 by prybakowska
HI, I need to do my survey for my master's thesis. I was able to create the list of tokens (as I need to do this) but unfortunately I cannot send invitation by email. The program is telling me that the invitation was sent but I do not have it on my email box, and it is not in the SPAM.
Also in the invitation I cannot put automatically the name and, URL for the survey from the token field.
I am using the version LimeSurvey 2.00+
Can please someone help me ?
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8 years 6 months ago #124839 by rschipull
I'm having a similar issue. I just posted the following:
www.limesurvey.org/en/community-services...-not-arriving#124838
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  • holch
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8 years 6 months ago #124874 by holch
Where is your survey hosted? Which email method do you use?

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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8 years 6 months ago #124878 by rschipull
I tried again this morning and everything seemed to be working just fine. I made no changes to anything. I'm going to monitor it over the next few days to see if the issue repeats itself.

Yesterday when I was having the issue I was on the phone with my hosting provider and they confirmed that it wasn't an email server issue. They were able to get the survey links without any issue. I had someone remotely try and they were having the same issue as I was yesterday, so not exactly sure what was going on.
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