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Can't Send Email Invitations ("Warning There were no eligible emails to send".)

  • limeNyam76
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9 years 3 months ago #115645 by limeNyam76
I'm trying to test (for the 1st time) sending email invitations with my own email.

I've -
1/ Created a participant for my survey table, with all the details needed (name, valid email address, email status OK, token left blank for random to be chosen, invitation sent - N, Completed - N, uses left - 1, Valid from/until - i tried it both with date and blank).
2/ I click the envelope icon on the table to send an invitation.
3/ I reach the page with the template of the email
4/ Click "send invitations"
5/ I reach a warning page:


I don't think I fit any of that criteria. I tried several times with different valid and correct email addresses. What am I doing wrong? How can I send an invitation?
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9 years 3 months ago #115646 by limeNyam76

limeNyam76 wrote: I'm trying to test (for the 1st time) sending email invitations with my own email.

I've -
1/ Created a participant for my survey table, with all the details needed (name, valid email address, email status OK, token left blank for random to be chosen, invitation sent - N, Completed - N, uses left - 1, Valid from/until - i tried it both with date and blank).
2/ I click the envelope icon on the table to send an invitation.
3/ I reach the page with the template of the email
4/ Click "send invitations"
5/ I reach a warning page:
"Warning
There were no eligible emails to send. This will be because none satisfied the criteria of:

having a valid email address
not having been sent an invitation already
having already completed the survey
having a token"




I don't think I fit any of that criteria. I tried several times with different valid and correct email addresses. What am I doing wrong? How can I send an invitation?

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  • elissa
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9 years 3 months ago #115651 by elissa
Have you generated tokens for all participants?

Elzbieta Lesinska
LS voluntary Polish translator and supervisor
The following user(s) said Thank You: cacorns
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9 years 3 months ago #115653 by limeNyam76
I'm not sure what that means. What do I need to do to generate a token? I thought that I add a participant to the table with the details and it generates a token for me. What action do I need to do?
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9 years 3 months ago #115654 by elissa
There is a button in the menu "Generate tokens" (toothed wheel). If you don't put tokens manually the option does it for you.

Elzbieta Lesinska
LS voluntary Polish translator and supervisor
The following user(s) said Thank You: cacorns
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9 years 3 months ago #115655 by limeNyam76
Great, it worked! Thank you very much for your help.
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