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Data Entry error
- tixeon
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8 years 4 months ago #128274
by tixeon
Data Entry error was created by tixeon
I have a number of surveys running at the moment. There is one survey where it gives me an error when I try to enter the data entry screen:
Server error
500
The website encountered an error while retrieving http://URL/limesurvey/index.php/admin/dataentry/sa/view/surveyid/ID. It may be down for maintenance or configured incorrectly.
All of the other surveys running at the moment I can click through to data entry no problems. I have tried giving a different user access to the survey and they can't access data entry either. I have also tried exporting and then importing the whole survey and the new version won't let me data enter. I have tried exporting and importing a completely different survey and that new survey will let me data enter, so it is something specific to that particular survey design. It is a closed access survey (with tokens) but I have other closed access surveys which will let me data enter.
Is there something in the settings that may block the ability to data enter that I have missed?
Server error
500
The website encountered an error while retrieving http://URL/limesurvey/index.php/admin/dataentry/sa/view/surveyid/ID. It may be down for maintenance or configured incorrectly.
All of the other surveys running at the moment I can click through to data entry no problems. I have tried giving a different user access to the survey and they can't access data entry either. I have also tried exporting and then importing the whole survey and the new version won't let me data enter. I have tried exporting and importing a completely different survey and that new survey will let me data enter, so it is something specific to that particular survey design. It is a closed access survey (with tokens) but I have other closed access surveys which will let me data enter.
Is there something in the settings that may block the ability to data enter that I have missed?
The topic has been locked.
- DenisChenu
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8 years 4 months ago #128279
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Data Entry error
Hi,
1st : try to activate debug mode : manual.limesurvey.org/Debug_mode and return the information provided
2nd: have a look at the server log
Denis
1st : try to activate debug mode : manual.limesurvey.org/Debug_mode and return the information provided
2nd: have a look at the server log
Denis
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.
- tpartner
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8 years 4 months ago #128296
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Data Entry error
Further to Denis' advice, in your imported test, try removing groups and/or questions to see if the problem is caused by a specific group or question.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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