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Multiple choice "exclusive option" doesn't always work
- sD960
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8 years 9 months ago #120683
by sD960
Multiple choice "exclusive option" doesn't always work was created by sD960
Hello,
We're using build 140212.
We've got a multiple choice question with 4 answer choices plus "other". One of the choices is an "exclusive option", so choosing it should deactivate the other answer choices. It worked fine for a while, and then during what we hoped was the final test before sending out invitations to take the survey, it got flaky:
You could check any number of answer choices, including the exclusive option, but the other checkboxes would not fade out as they were supposed to, and the visible checks would remain. If you went on to the next question and then returned to the multiple choice question (via "previous"), only the exclusive option box would be visible; unchecking it would make the other boxes reappear. At the same time as these problems occurred, the progress bar stopped working--it was completely solid, as if the survey had been completed.
On a later attempt to test the survey, everything worked fine.
The survey had been activated and de-activated a couple of times. It was active at the time of this problem.
We have back-up copies which work fine.
Any ideas as to what's going on? We don't want to send out an unreliable survey. Should we use a back-up copy?
Thanks!
We're using build 140212.
We've got a multiple choice question with 4 answer choices plus "other". One of the choices is an "exclusive option", so choosing it should deactivate the other answer choices. It worked fine for a while, and then during what we hoped was the final test before sending out invitations to take the survey, it got flaky:
You could check any number of answer choices, including the exclusive option, but the other checkboxes would not fade out as they were supposed to, and the visible checks would remain. If you went on to the next question and then returned to the multiple choice question (via "previous"), only the exclusive option box would be visible; unchecking it would make the other boxes reappear. At the same time as these problems occurred, the progress bar stopped working--it was completely solid, as if the survey had been completed.
On a later attempt to test the survey, everything worked fine.
The survey had been activated and de-activated a couple of times. It was active at the time of this problem.
We have back-up copies which work fine.
Any ideas as to what's going on? We don't want to send out an unreliable survey. Should we use a back-up copy?
Thanks!
The topic has been locked.
- tpartner
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8 years 9 months ago #120730
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Multiple choice "exclusive option" doesn't always work
This sounds like a JavaScript error. Did you add any scripts or modify the template?
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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- sD960
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8 years 9 months ago #120734
by sD960
Replied by sD960 on topic Multiple choice "exclusive option" doesn't always work
No, we didn't add or modify. I should mention that the template is "bluengrey"--a visual favorite, but it does seem to be more artifact-prone than the others. Meanwhile, the problem has not recurred with the copy.
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