I've had some fun with Lime and it's really pretty and functional!
I have a question with regards to best practice and how to really do this.
I have linked Lime to our call centre software and so far all is well.
What I would like to do is append 10 questions to the end of the survey that are invisible to the agent, but later, I want a quality assurance officer to QA the Survey and see the 10 questions and fill them in.
This way I have my survey and quality assurance in one place.
Is this possible in anyway?
Thank you for you time and any information,
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