I'd like to use LimeSurvey for the satisfaction surveys at the end of my support tickets. So, a customer ticket is closed, they get an e-mail informing them of this with a link asking them to fill out our survey.
At the moment the e-mail comes from the Ticket system, not LimeSurvey, so ideally I'd like to format the link so that it includes the ticket number from the Ticket system. Then upon clicking the link LimeSurvey generates the previously non-existent token and allows the survey to go ahead.
I suppose one way around this is to create a token for every possible ticket number, but I don't feel that this is very elegant. I'd also want to add other details to the token this way if possible.
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Generating tokens on access
4 years 3 days ago #62834