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Survey changed from Open to Closed Link by itself (?)
- StuartMark0
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7 years 6 months ago #143087
by StuartMark0
Survey changed from Open to Closed Link by itself (?) was created by StuartMark0
Hi all,
I am having an issue with one of project I set up as open link. Yesterday, it was changed automatically to closed link / group so we received a lot of complaints from respondent asking about token to use to complete the survey.
I deactivated and then re-activated the survey the survey again and chose the open link again, and this seems to work fine.
But today, it has been changed to close group again for some reason. I tried to find the setting to prevent this from happenning but I couldn't find it.
Has anyone experienced something similar?
Thanks!
Mark
I am having an issue with one of project I set up as open link. Yesterday, it was changed automatically to closed link / group so we received a lot of complaints from respondent asking about token to use to complete the survey.
I deactivated and then re-activated the survey the survey again and chose the open link again, and this seems to work fine.
But today, it has been changed to close group again for some reason. I tried to find the setting to prevent this from happenning but I couldn't find it.
Has anyone experienced something similar?
Thanks!
Mark
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- jelo
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7 years 6 months ago #143089
by jelo
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic Survey changed from Open to Closed Link by itself (?)
Never experienced such a behavior.
What version/build of LimeSurvey is used?
What PHP version is used?
What database version is used?
Are you the only user of the LimeSurvey installation?
What version/build of LimeSurvey is used?
What PHP version is used?
What database version is used?
Are you the only user of the LimeSurvey installation?
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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- StuartMark0
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7 years 6 months ago #143123
by StuartMark0
Replied by StuartMark0 on topic Survey changed from Open to Closed Link by itself (?)
I only can find details of the version below, I am not sure how to find the PHP or database version.
Lime survey version : 2.54.3 (161014)
And yes, I am currently the only user who has admin access. I have another person who has the same access but is currently on annual leave.
Lime survey version : 2.54.3 (161014)
And yes, I am currently the only user who has admin access. I have another person who has the same access but is currently on annual leave.
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- sometime
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7 years 6 months ago #143126
by sometime
Replied by sometime on topic Survey changed from Open to Closed Link by itself (?)
A token table does not create itself. Someone else must be doing it.
You should change passwords of all administration users and see if that resolves it.
You should change passwords of all administration users and see if that resolves it.
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- holch
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7 years 6 months ago #143151
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Survey changed from Open to Closed Link by itself (?)
I agree with sometime, it is highly unlikely that this happened just out of the blue. I wouldn't want to rule it out completely, because you never know. But I think we should search elsewhere first.
Who has acess to the admin of your installation?
Who has acess to this specific survey?
Where is your installation hosted?
Who has acess to the admin of your installation?
Who has acess to this specific survey?
Where is your installation hosted?
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- holch
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7 years 6 months ago #143153
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Survey changed from Open to Closed Link by itself (?)
By the way, are you sure that it is set to close mode? Or is an expiry date set?? What is the error message that people see?
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- StuartMark0
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7 years 6 months ago #143194
by StuartMark0
Replied by StuartMark0 on topic Survey changed from Open to Closed Link by itself (?)
It is actually set to open mode and it was changed to closed twice already. It hasn't happened again so far although I haven't made any changes to the survey, other than deactivated it and re-activated it again.
When the survey changed into closed mode, the first page showed that the survey is in closed mode and to continue, a token is needed. That's why people then starting emailing asking about the token to complete the survey.
There are 1000+ in-completes with 850+ completes in the survey so far. Could it be the survey switch to close mode because it has too many hit in one point in time?
When the survey changed into closed mode, the first page showed that the survey is in closed mode and to continue, a token is needed. That's why people then starting emailing asking about the token to complete the survey.
There are 1000+ in-completes with 850+ completes in the survey so far. Could it be the survey switch to close mode because it has too many hit in one point in time?
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- holch
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7 years 6 months ago #143195
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Survey changed from Open to Closed Link by itself (?)
No, I don't see what could trigger a survey to switch from open to closed mode except for someone changing it manually.
I have never heard of such a behaviour in the forum. Very strange.
I have never heard of such a behaviour in the forum. Very strange.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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