Your subscription month (or year, depending on your subscription) starts on the day you subscribe. So for example a LimeSurvey Professional BASIC package bought on April, 23rd will be automatically renewed on the 23rd of May.
The minimum runtime of a subscription is the base subscription period of the particular plan, but you can cancel them at any time.
If you cancel your subscription you will continue to have access to all features of your plan for the time period you already paid (this is the same for LimeSurvey Premium and LimeSurvey Professional). If you are using LimeSurvey Professional and the subscription has expired you will fall back to the Free package. You will still be able to access all collected responses and use all features of the Free version.
Yes. Your subscription will fall back to the FREE plan after your subscription has expired. Note that some features (such as domain aliasing) are only available with a paid subscription.
Yes. At the end of each subscription period your response volume is reset.
For example: The BASIC package for example will set your response volume to 1000 at the end of your month period.
Only after the paid subscription period ended your subscription will fall back to the FREE package, which will set your account to 25 responses.
We are sorry but the prepaid packages are not available anymore and also will not return in the future.
Limesurvey is Open Source that means we have a strong connection to charitable and educational users.
Following this idea we have come up with a discount system for all those with a small purse and a great cause.
We offer the following discounts:
To apply for one of our discounts please get in touch with us using our support tracker, or mail us under email@example.com.
Charitable organisations should provide a proof of charitability, or a description of their non-profit work.
Universities and schools should provide a description of their institution.
Students should provide a scanned copy (both sides) of their valid student ID-card.
We reserve the right to decline discount for any customer without providing cause.
I'm sorry, but we cannot give discounts for purchases in the past.
Yes, LimeSurvey software is Free Open Source - everyone can use, modify and distribute it for commercial, private and educational
purposes under the GPL license v3
(btw, the name and logo LimeSurvey is trademarked,
so please don't advertise commercial services using the LimeSurvey brand.)
Development of LimeSurvey
has moved to a professional level, so we need funding to pay our developers.
That is why we now
offer a premium package for LimeSurvey.
At first this Premium package will include ComfortUpdate
only, which can be used to conveniently update LimeSurvey from within the application. If you don't want
to use the ComfortUpdate function you can still update manually to the latest version.
At a later
point we will add more functions to the Premium package, so stay tuned!
Thats a clear yesno.
LimeSurvey is under GPL so every feature in LimeSurvey will always be open
However there are features around the software like template editing, advanced survey
export and so on, that may get paid extras in the future.
In a short sentence...
A response is counted if a participant completes your survey once, not taking in account how many questions or question groups there are in your survey.
In a more detailed description...
- A survey is taken and completed => 1 response
- A survey is taken and only half completed => 0.5 response
- A dataset gets manually added through an administrator => 1 response
- A partially done survey gets marked as finished by an administrator => 0.5 response
There are no locked features in LimeSurvey except for the response and upload limit. Some additional services (like domain aliasing) are only available with the paid subscription plans.
At first we will send you a warning by email that your response volume is getting low - you can set this warning limit in your account settings after registering.
Please make sure your email-address is always correct.
If your available Survey Response balance hits below zero your participants won't be able to answer your survey(s) anymore and we will send another email to you.
If you are using the FREE plan then access to Lime Survey will be completely locked. In that case you will have to wait until the end of your month period when it is getting unlocked automatically or buy a subscription plan.
Sometimes you don't want people to be irritated by the URL in the address bar when you offer a link to your survey on your website and the URL is changing to 'yoursubdomain.limequery.com' or similar.
Domain aliasing allows you to use your LimeSurvey installation under your own domain name.
Your normal website is http://www.mydomain.com. Your LimeSurvey installation is on http://yoursubdomain.limequery.com. By using domain aliasing you can set for example that http://survey.mydomain.com would use the LimeSurvey installation on http://yoursubdomain.limequery.com without any disadvantages. Your survey participants will only see the http://survey.mydomain.com domain, never the LimeSurvey one.
Domain aliasing is available on the EXPERT and the ENTERPRISE subscription only.
- Edit your LiemSurvey Professional installation setting on limesurvey.org and enter the desired domain name (without http://), for example 'survey.mydomain.com'
- Open your domain hosting or web provider panel and change the DNS for that domain name ('survey.mydomain.com') and point it to the IP address of your LimeSurvey installation. You can find out the IP adress by opening a console window and type 'ping yoursubdomain.limequery.com'.
- You cannot set an alias on specific pages or paths (like http://www.mydomain.com/test/test.html), only full domain names. In most cases a sub-domain is the best option. If you want to point a root domain to your LimeSurvey installation (like mydomain.com), that is fine too.
We are trying our best to keep your installation available at all times and guarantee a 99% uptime. If there is a reason to temporarily shutdown the survey facilities we will let you know in advance either directly by email (for a scheduled maintenance) or on the limesurvey.org homepage (for emergency maintenance).
Yes, generally that is possible without problems. There is one important thing though: You can't import files from a version newer then the version LimeSurvey is using but usually LimeSurvey Professional always offer the latest stable version. Currently you can import surveys from any LimeSurvey version 1.91+ or newer. Note that you can download any past LimeSurvey version from the LimeSurvey download area.
We are offering the following payments types.
- VISA Card
- MasterCard Card
- For some countries: SEPA payments
- For selected customers: Payment on account/invoice / Purchase Order (PO) - contact us.
All of the above payments are handled by our payments providers PayOne or Paypal. Please note that if you choose Paypal you need to own/register a Paypal account for subscription payment.
Everytime a product is billed you will get an automatically generated invoice directly sent to your email address. Also you can see all past invoices in your profile billing page.
When sending invitiations or reminders for your survey you have two choices now:
1.) Using our mail server
If you are using the LimeSurvey Professional mail server all your emails will be having the sender address firstname.lastname@example.org. However these emails will have a Reply-to header with your email address. So in case someone tries to reply they will write to you directly.
Although this method is very quickly set up (just enter Global settings and set 'LimeSurvey' as your preferred mail type) it has one downside: If an email cannot be transmitted to the email receiver and bounced back then you won't get any notifications whatsoever.
Please don't abuse LimeSurvey for spam or we will have to lock your account. Make sure that you have the general consent of people you want to send invitations to.
2.) Using your own SMTP server
This method has the advantage that you can send all invitation- and reminder-emails using your own sender address and you will get bounced email back about invalid email address.. Most email-providers and hosting-providers offer SMTP to send emails. The only thing for you to find out is how to send an email over that SMTP - by finding out the following details:
- Email address (which is allowed to send using that server)
- SMTP user name (in many cases this is the same as the Email-address)
- SMTP host name
- Does your SMTP require an SSL or TLS connection? If yes, also find out which port it is.
Then enter the global settings dialog in your LimeSurvey installation and go to the Email-tab - enter the required data. If your SMTP server is using a special port then attach it to the host name with a colon. For example if your host name is 'smtp.server.net' and the port is 143 then write 'smtp.server.net:143' as host name. For security reasons we currently allow only the following ports numbers: 110, 143, 587, 993 and 995.
After you saved the new settings make also sure that you enter that same valid email address in the survey settings of your survey.
Now it should be all running fine.
A note to email server administrators:
LimeSurvey will initialize the SMTP connection from the IP address of your LimeSurvey installation. Just ping the URL of the LimeSurvey installation to find out which one it is. In case you have your SMTP server locked down you will need to add this IP address as an exception to your SMTP configuration/firewall.
Um ein Abonnement zu kündigen, gehen Sie zu Ihrem Profil. Klicken Sie auf "Abrechnung" und dann auf "Bestellungen". In der Zeile mit der Bestelling sollte es eine Schaltfläche namens "Kündigen" geben. Klicken Sie darauf und Ihr Abonnement wird gekündigt.
Wenn Sie Ihre Installation löschen, bevor Sie Ihr Abonnement kündigen, wird Ihr Abonnement automatisch storniert.
Wenn Sie während der Stornierung eine Fehlermeldung erhalten, wenden Sie sich bitte an unseren Support.
A key expires either if the expiration date has reached or the maximum number of uses for that key has been reached. One use is spent when you use ComfortUpdate to update to the latest version/build.
Yes, you can. Again, please note that each key has a maximum number of uses/updates assigned to it. See the previous FAQ item.
You can cancel your subscription by clicking the menu item "Your orders" in the profile menu entry "Billing".
You see all your subscriptions and a cancel button next to it.