surveys sent but not received

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3 Jahre 1 Monat her #109985 von LeslieD
LeslieD erstellte das Thema surveys sent but not received
I sent surveys to internal colleagues in a test phase. All went as planned. When it came time to send to external clients, although the survey was marked as sent with a time and appropriate icons, none were received. It appears to be a setting or a firewall issue. I have my IT people working on the firewall. Can anyone help with the settings?

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3 Jahre 1 Monat her #109988 von holch
holch antwortete auf das Thema: surveys sent but not received
The fact that respondents have not recieved your emails, there can be many, many reasons.

What are your settings in the email settings?
To what kind of emails have you sent the invitations?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
Folgende Benutzer bedankten sich: LeslieD

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