"Incorrect username and/or password" What's wrong?

Mehr
7 Jahre 6 Tage her #52514 von Alexlion
Alexlion erstellte das Thema "Incorrect username and/or password" What's wrong?
Hello, support team!

I followed your installation guide and finally managed to install this beast. But there's another problem now. I get "Incorrect username and/or password!" And I suspect it is something with redirecting(?), or maybe not.
So here it goes:

I installed it in mysite.com/survey/limesurvey/admin/admin.php

But when I enter username and password, url always jumps to mysite.com/limesurvey/admin/admin.php for some reason.

$rooturl = mysite.com/survey/limesurvey

$databasename and $databaseuser in config.php are the same as mysql database name and username I created.
$databasename = 'revenuea_mandy';
$databaseuser = 'revenuea_mandy';

$databasepass is the same as mysql user pass too. I just entered all the same data for simplicity sake.
Maybe I can't use same database and user name?

Almost forgot, when Installed I was asked to remove admin/install.php (or something like that), I deleted it (install directory). Though probably it doesn't connect with the problem.

I also changed default pass and username, but then I changed it back to "admin" and "password", because it doesn't work either.

When I try to enter default user/pass OR my databaseuser/name and pass, it gives me "Incorrect username and/or password!"

I probably missed something important. But please help.

Regards,
Aleks

p.s. - didn't found that problem in the forum too.

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Mehr
7 Jahre 6 Tage her #52515 von holch
holch antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
Try this as rooturl:
$rooturl  =  "http://{$_SERVER['HTTP_HOST']}/survey/limesurvey ";

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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7 Jahre 5 Tage her - 7 Jahre 5 Tage her #52590 von Alexlion
Alexlion antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
I just reinstalled this thing completely. All worked beautifully from first time, but I still get the same message!
I put your code before installing, and didn't changed or edit anything. Just completely followed installation process, and it worked.. till login.
Here is all info.

$databaselocation = 'localhost';
$databasename = 'revenuea_mandy';
$databaseuser = 'revenuea_mandy'; - this is what I enter in username
$databasepass = 'mandy007'; - this is what I enter in password..
$dbprefix = 'lime_';
$rooturl = "http://{$_SERVER}/survey/limesurvey";
$rootdir = dirname(__FILE__);
$defaultuser = 'admin';
$defaultpass = 'password';

What is wrong?... I tried many times, with default user and pass too.. Don't work.. By the way this time there was no redirecting or anything.

Regards,
Aleks
Letzte Änderung: 7 Jahre 5 Tage her von Alexlion.

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Mehr
7 Jahre 5 Tage her #52593 von holch
holch antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
What do you get to see when you navigate to mysite.com/survey/limesurvey ?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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Mehr
7 Jahre 5 Tage her #52594 von Alexlion
Alexlion antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
LimeSurvey

The following surveys are available:

* No available surveys

Please contact Your Name ( Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein! ) for further assistance.

[LimeSurvey Survey Software]
The Online Survey Tool - Free & Open Source

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7 Jahre 5 Tage her #52595 von holch
holch antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
Yes, but can you make a screen shot?

Are there all images shown or are some not loaded (placeholder shows)?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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Mehr
7 Jahre 5 Tage her - 7 Jahre 5 Tage her #52598 von Alexlion
Alexlion antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
Here it is. I hope together we will be able to fix it.

Edit: oups.. not appeared. Wait a sec..
Anhang:
Letzte Änderung: 7 Jahre 5 Tage her von Alexlion.

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Mehr
7 Jahre 5 Tage her #52599 von holch
holch antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
Hmm, the pages looks fine, the graphics appear. I was asking because when there is something wrong with the rooturl (which happens quite a lot) those images usually don't show. So my suspicion was not right.

Unfortunately I have no other idea (besides a wrong password/login ;-) ) what it could be. Let's see if someone else has a better idea.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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Mehr
7 Jahre 5 Tage her #52600 von Alexlion
Alexlion antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
Maybe I can't have mysql database with same user/password?

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Mehr
7 Jahre 4 Tage her #52601 von holch
holch antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
What do you mean with that? Did you use the same password and user for the database and for the admin? I don't think that this should be a problem.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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Mehr
7 Jahre 4 Tage her - 7 Jahre 4 Tage her #52610 von Alexlion
Alexlion antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
Firstly, I created database with same name and pass, then I put those in config.php and "installed" limesurvey. Though they said there exist such database already, so installation just let me in for logging.

Can't believe I can't run this program..
Letzte Änderung: 7 Jahre 4 Tage her von Alexlion.

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Mehr
7 Jahre 4 Tage her #52619 von DenisChenu
DenisChenu antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
Hello,

Can you test with : admin / password ?

It's in config.php :)

You can change (and have to change) after be connected.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).
An error happen ? Before make a new topic : remind the Debug mode .

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Mehr
7 Jahre 4 Tage her - 7 Jahre 4 Tage her #52653 von Alexlion
Alexlion antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
Hello!

:( I tested with default user/pass too.. Just changed them, still doesn't work.. Hmm.. Maybe it's something with limesurvey version itself?

Edit: just checked.. nope :( Newest version - 1.90+, 22mb..
Letzte Änderung: 7 Jahre 4 Tage her von Alexlion.

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Mehr
7 Jahre 4 Tage her #52655 von holch
holch antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
I don't think that it is a problem of the limesurvey version. Maybe you didn't upload all files? (happens sometimes when uploading via FTP and you won't even notice it).

I would do the following (as it seems to be a new install with no surveys in it):
1. Delete all files on the server.
2. Delete the database and the database user.
3. Create a new database and a new database user
4. Upload the files, make sure everything is uploaded (compare file sizes locally and on the server)
5. Follow the installation process thoroughly.

All this shouldn't take you longer than 30 min (with file down- and upload). I think it is better than guessing.

If it doesn't work then, then I don't know...

Usually Limesurvey is pretty straight forward to install.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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Mehr
7 Jahre 4 Tage her #52656 von Alexlion
Alexlion antwortete auf das Thema: "Incorrect username and/or password" What's wrong?
I just uploaded all archive through cpanel... Maybe. I will do that steps now.

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